Your Financial Partner in Building Your Dreams
Our Mission
At KEMBA Indianapolis Credit Union, our mission is to empower our members through personalized financial solutions and exceptional service. Established in 1933, we've proudly served the Indianapolis community, providing a safe and secure place for individuals to save and borrow.
Our Beginnings
Founded by Kroger employees who needed a reliable banking option, KEMBA stands for "Kroger Employee Mutual Benefits Association." Today, we serve a diverse membership base of individuals and families in Central Indiana.
Products and Services
We offer a comprehensive range of services to meet your diverse financial needs, including:
- Deposit and Transaction Services: Convenient checking and savings accounts, mobile deposit, online and branch banking options.
- Loan Solutions: Competitive rates on personal loans, auto loans, and home equity lines of credit.
- Visa Credit Cards: Enjoy introductory offers and ongoing rewards on your everyday expenses.
- Investment Services: Explore options for saving and growing your wealth.
- Insurance Coverage: Partnering with American Share Insurance (ASI), we provide peace of mind knowing your savings are protected.
Why Choose KEMBA?
As a member-owned credit union, we are driven by the needs of our members. We offer:
- Personalized service: Our team is dedicated to understanding your financial goals and providing tailored guidance.
- Competitive rates: We strive to offer the most competitive interest rates on savings and loans in the market.
- Low fees: We believe in transparency and fairness, which is why we have minimized fees associated with our services.
- Commitment to the community: We actively support local organizations and initiatives.
Whether you're looking for a secure place to save, a loan to realize your financial goals, or personalized financial guidance, KEMBA Indianapolis Credit Union is here to help. Contact us today and let us be your trusted partner in achieving financial success!
Overview of Kemba Credit Union
Kemba Credit Union has received a mix of positive and negative reviews from its members. The majority of the reviews are positive, with members praising the credit union's helpful and friendly staff, easy loan processes, and personalized service.
Positive Experiences
Many members have had positive experiences with Kemba Credit Union, citing helpful employees, easy loan processes, and personalized service. Some have even mentioned specific employees who went above and beyond to assist them. Members have also praised the credit union's willingness to work with them to find solutions to their financial needs.
Negative Experiences
On the other hand, some members have had negative experiences with Kemba Credit Union, citing issues with online banking, difficulties with loan approvals, and poor customer service. Some have mentioned specific employees who were unhelpful or rude, while others have complained about the credit union's policies and procedures.
Common Complaints
Some common complaints among negative reviewers include:
- Delays in posting payments: Some members have complained that the credit union takes too long to post payments to their accounts, resulting in accrued interest.
- Poor customer service: Some members have reported experiencing rude or unhelpful customer service, particularly from specific employees.
- Issues with online banking: Some members have complained about difficulties with online banking, including trouble signing up for online services.
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