Business Details
31 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in Atlanta
MIS Solutions is a family-owned IT services provider with over 30 years of experience delivering technology solutions that empower businesses. Founded in 1995 by Lliam and Jennifer Holmes, we combine technical expertise with a people-first philosophy to create IT partnerships that drive success. Our team of 50+ professionals operates under the Entrepreneurial Operating System (EOS) to ensure predictable outcomes and transparent processes.We hold advanced cybersecurity certifications and maintain a 24/7 monitoring system to protect client data. With a focus on Metro Atlanta businesses, we offer managed IT, co-managed IT, cloud services, and cybersecurity solutions tailored to each client's unique needs. Our commitment to community and continuous improvement has earned us the Best of Gwinnett award for 16 consecutive years.
Services
Managed IT
Co-Managed IT
Backup and Disaster Recovery
Cloud Services
Cybersecurity
Help Desk
IT Consulting
IT Projects
Network Services
VoIP
Details
- Year established: 1995
Highlights and features
- 30 years of experience providing IT solutions for Atlanta businesses
- 24/7 monitoring and rapid response cybersecurity protection
- Transparent pricing with no hidden fees or unexpected charges
- Advanced cybersecurity certifications including SOC 2 Type 2
- Operate using the Entrepreneurial Operating System (EOS) for predictable outcomes
Associations and certifications
- ISO 9001
- ISO 27001
- SOC 2 Type 2
What people say
24/7 support
Proactive maintenance
Responsive team
Cybersecurity expertise
Business growth support
Services
Managed IT Services
Our fully outsourced IT management solution provides comprehensive technology support for businesses that want to eliminate internal IT responsibilities. With 24/7 monitoring, proactive maintenance, and dedicated support, we handle all aspects of your IT infrastructure. Our team of certified professionals ensures your systems remain secure, up-to-date, and optimized for maximum efficiency while you focus on core business operations.
Cybersecurity Services
Our layered cybersecurity approach combines advanced technology with expert human analysis to protect against evolving threats. We implement firewall management, intrusion detection, email security, and multi-factor authentication while providing regular risk assessments and employee training. Our SOC 2 Type 2 certified team offers 24/7 threat monitoring and rapid incident response to minimize potential damage from cyber attacks while ensuring compliance with industry regulations.
Cloud Services
Our private Greenlight Cloud solution offers secure, scalable computing resources with 100% uptime guarantee. With data stored in US-based Tier 3 data centers, businesses gain remote access to critical applications and files while eliminating onsite server costs. Our cloud services include nightly backups, real-time replication, and immutable storage to protect against ransomware while maintaining compliance with HIPAA, PCI, and other regulatory frameworks.
Co-Managed IT Services
This hybrid solution extends your internal IT team with our experts to handle specialized tasks and overflow work. We provide strategic guidance, advanced security expertise, and project management support while your team maintains operational control. Our co-managed services include help desk support, network monitoring, and compliance management to enhance your IT capabilities without replacing your existing team.
Backup and Disaster Recovery
Our comprehensive backup solution ensures business continuity with nightly backups, real-time replication, and immutable storage across multiple locations. We guarantee system restoration within 24 hours while maintaining data separation from production networks. Our dedicated recovery environment allows forensic analysis of compromised systems while getting your business back online quickly following any cyber incident or technical failure.
People
Lliam Holmes
Chief Executive Officer
Co-founder and CEO of MIS Solutions with over 30 years of IT industry experience. Lliam leads our strategic vision while maintaining focus on delivering exceptional client service and fostering company culture.
Jennifer Holmes
President and Managing Partner
Co-founder and President who oversees operations and client relationships. Jennifer brings technical expertise and business acumen to ensure our services meet evolving client needs while maintaining our people-first values.
Derek West
Tactical Operations Manager
Manages day-to-day operations with 15+ years of experience in IT management. Derek ensures our service delivery maintains the highest standards of quality and client satisfaction across all projects.
Jim Egelston
Operations Manager
Oversees technical operations with expertise in system architecture and process optimization. Jim implements our EOS framework to maintain operational excellence and consistent service delivery for all clients.
Eric Hammond
Data Center Technical Manager
Leads our data center operations with specialized expertise in cloud infrastructure and network security. Eric ensures our technical systems maintain 100% uptime while meeting all compliance requirements for client data protection.
Questions
Will my company have a dedicated service technician?
We use a team approach with detailed documentation, ensuring any technician can provide seamless support while maintaining deep knowledge of your specific IT environment.
What cybersecurity certifications do your technicians hold?
Our team maintains advanced certifications including CISSP, CISM, CHFI, and SOC 2 Type 2, ensuring expertise in the latest security frameworks and threat mitigation techniques.
Is your help desk outsourced?
No, all technicians are direct employees who receive specialized training about your business to provide personalized, knowledgeable support.
What response time can I expect for service requests?
We typically answer calls live within 30 seconds and address urgent requests within 30 minutes or less during regular business hours.
How do you handle data privacy and protection?
We implement NIST framework-compliant measures including encryption, access controls, and immutable backups while maintaining SOC 2 Type 2 certification standards.
Can you restore systems after a cyber breach?
Our dedicated restore environment enables rapid system recovery while preserving forensic evidence, with guaranteed 24-hour restoration and typically faster actual implementation.
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