Business Details
38 Years
experience
Emergency
services
Your Trusted IT Partner in West Michigan
ICS Data was founded in 1988 with a mission to provide exceptional technology solutions that protect, optimize, and grow businesses. Our team of certified professionals brings decades of combined experience in managed IT services, cybersecurity, compliance, and cloud solutions. We prioritize proactive support to prevent issues before they occur, ensuring minimal downtime and maximum productivity for our clients. With a focus on personalized service, we develop custom strategies tailored to each client's unique needs rather than offering one-size-fits-all solutions. Our commitment to excellence is demonstrated through our numerous certifications including SOC2, HIPAA, CMMC, and Microsoft Partner status.We serve businesses across West Michigan from our Norton Shores headquarters, with a particular emphasis on supporting local organizations. Our comprehensive approach covers everything from network infrastructure and VoIP systems to human risk management training that addresses the most vulnerable aspect of any security system - people. Through continuous innovation and a dedication to staying ahead of emerging threats, we've built a reputation as a trusted technology partner for businesses of all sizes.
Services
Managed IT Services
Cybersecurity
Cloud Solutions
VoIP Systems
Compliance Services
Network Support
Data Backup
IT Consulting
Security Audits
Human Risk Management
Details
- Year established: 1988
Highlights and features
- 24/7 proactive network monitoring and rapid response support
- Certified cybersecurity experts with SOC2 and CMMC credentials
- Customized IT strategies avoiding generic solutions
- Specialized compliance services for government contractors
- Locally-owned with deep West Michigan business expertise
Associations and certifications
- WOSB
- SOC 2
- HIPAA
- CMMC
- Microsoft Partner
What people say
24/7 support
Proactive monitoring
Certified experts
Custom solutions
Reliable service
Services
Managed IT Services
Our Managed IT Services provide comprehensive technology oversight through proactive monitoring and maintenance. We implement customized solutions that prevent downtime while ensuring optimal system performance. Our team handles everything from routine updates to complex infrastructure management, allowing businesses to focus on core operations without IT interruptions.
Cybersecurity
Our cybersecurity services protect digital assets through advanced threat detection and prevention strategies. We implement multi-layered security solutions including firewalls, encryption, and employee training programs. Regular security audits and incident response planning ensure complete protection against evolving cyber threats while maintaining compliance with industry standards.
Cloud Solutions
Our cloud solutions offer scalable, secure infrastructure for businesses of all sizes. We provide customized cloud migration strategies and ongoing management to ensure seamless operation. Our services include data storage optimization, remote access implementation, and integration with existing systems while maintaining strict security and compliance protocols.
VoIP Systems
Our VoIP solutions deliver reliable, feature-rich communication systems with cost-effective pricing. We implement scalable phone systems with advanced capabilities like call routing, voicemail-to-email, and conferencing. Our hosted solutions eliminate hardware costs while providing 24/7 support and guaranteed uptime for business communications.
Compliance Services
Our compliance services help businesses meet industry-specific regulations including CMMC, HIPAA, and SOC2 standards. We provide comprehensive assessments, policy development, and ongoing monitoring to ensure continuous compliance. Our experts guide organizations through certification processes while implementing security measures that protect sensitive data and prevent breaches.
People
Carole Bos
Chief Executive Officer
Carole Bos leads ICS Data with strategic vision, leveraging extensive industry experience to drive innovation and client satisfaction. Her leadership focuses on maintaining technical excellence while expanding service capabilities to meet evolving business needs.
Aaron Shonamon
Director of Telecommunications
Aaron Shonamon oversees telecommunications operations, bringing specialized expertise in voice and data solutions. He ensures clients receive cutting-edge communication systems tailored to their specific business requirements and growth objectives.
Rick Tice
Chief Information Officer
Rick Tice directs technology strategy and implementation, maintaining ICS Data's position at the forefront of IT innovation. His technical leadership ensures the company delivers secure, reliable solutions that meet the most demanding business requirements.
Questions
What sets ICS Data apart from other IT service providers?
Our combination of 35+ years of experience, multiple industry certifications, and proactive approach to IT management ensures clients receive superior service and technical expertise tailored to their specific needs.
How does ICS Data handle cybersecurity threats?
We implement multi-layered security solutions including 24/7 monitoring, advanced threat detection systems, employee training programs, and regular security audits to protect against evolving cyber threats.
Can you help with compliance requirements for government contracts?
Yes, we specialize in CMMC certification preparation and other compliance requirements, helping defense contractors meet Department of Defense cybersecurity standards through comprehensive assessment and implementation services.
Do you offer 24/7 IT support?
Yes, we provide continuous monitoring and immediate response support with guaranteed phone answer times under 30 seconds during business hours and 24/7 emergency assistance.
How do you customize IT solutions for different businesses?
We begin with a comprehensive assessment of your specific needs, then develop tailored strategies that address your unique requirements rather than offering generic, one-size-fits-all solutions.
What cloud solutions do you offer?
We provide customized cloud migration, management, and optimization services with flexible scalability, secure remote access, and seamless integration while maintaining strict compliance and security standards.
