Business Details
27 Years
experience
Emergency
services
Your Trusted IT Partner in Grand Rapids
Founded in 1999, we recognized that small businesses lacked access to enterprise-level IT support despite having similar needs. We pioneered a model offering outsourced IT departments with virtual CIOs, strategic planning, and predictable monthly fees. Over 25 years, we've grown to a team of 20 professionals, organizing dedicated support teams around each client's unique goals and technology needs. Our proactive approach combines 24/7 monitoring, systematic maintenance, and rapid response times to prevent disruptions. With a 98% satisfaction rating and 5.0 Google Reviews, we've become a trusted partner for businesses across Michigan and internationally.Our client relationships span decades, with many original clients still relying on our services today. We differentiate ourselves through personalized service, technical expertise, and becoming an extension of our clients' organizations. Our team of certified engineers and developers delivers comprehensive solutions including managed IT support, website management, and custom software development tailored to specific business requirements.
Services
Managed IT Support
Website Management
Custom Software Development
Strategic IT Planning
24/7 Monitoring
Details
- Year established: 1999
Highlights and features
- 25 years of experience providing enterprise-level IT support to small businesses
- Dedicated engineering teams that become extensions of your organization
- Proactive maintenance prevents 90% of potential IT issues before they occur
- 24/7 monitoring with rapid response measured in minutes, not hours
- 98% client satisfaction rating from businesses across 4+ continents
What people say
Highly responsive
Knowledgeable staff
Immediate improvement
Best kept secret
WOW experience
Services
Managed IT Support
Our comprehensive IT support combines proactive monitoring, systematic maintenance, and rapid response to keep business operations running smoothly. With dedicated engineering teams assigned to each client, we provide strategic planning, budget predictability, and enterprise-level support tailored to specific business needs. Our 24/7 monitoring system detects potential issues before they cause disruptions, ensuring maximum uptime and security for organizations of all sizes.
Website Management
We offer complete website care including hosting, maintenance, security, and 24/7 monitoring through predictable monthly plans. Our technical experts handle updates, backups, and troubleshooting while ensuring optimal performance and security. This service covers WordPress and other platforms, with seamless integration for businesses needing reliable web infrastructure without unexpected costs or downtime.
Custom Software Development
Our developers create tailored software applications that automate business processes and improve efficiency. We specialize in building scalable solutions that integrate with existing IT systems, focusing on specific operational needs rather than generic software. This service includes initial development, ongoing maintenance, and support to ensure long-term value for businesses seeking to optimize their technology investments.
Strategic IT Planning
We develop customized technology roadmaps aligned with business growth objectives, helping organizations implement infrastructure that supports long-term goals. Our planning includes security enhancements, system upgrades, and technology investments designed to provide competitive advantages while maintaining budget predictability through structured monthly agreements.
24/7 Monitoring
Our continuous monitoring service tracks system performance, security threats, and uptime across networks and websites. When issues arise, automated alerts trigger immediate technician response to resolve problems before they impact operations. This proactive approach minimizes downtime and maintains optimal system performance for businesses relying on consistent IT functionality.
People
Chris Pelon
Owner
Founder with 25 years of experience in IT services, previously worked at Herman Miller before establishing SCS. Focuses on building long-term client relationships and strategic direction.
Matt Venema
Vice President / CFO
Manages financial operations with expertise in budget predictability and strategic resource allocation for the company's growth initiatives.
Douglas Evink
Chief Technology Officer
Leads technology strategy with 20+ years of experience in IT infrastructure and solutions development for enterprise clients.
Michael VanderHart
IT Operations Manager
Oversees daily IT operations with a focus on service delivery excellence and maintaining the company's 98% satisfaction rating.
Ben Reese
Web Application Developer
Specializes in custom software solutions and web applications, with experience building scalable systems for business process automation.
Questions
What does your managed IT service include?
Our service includes proactive monitoring, maintenance, helpdesk support, strategic planning, and rapid response to issues with a dedicated engineering team assigned to your business.
Do you work with businesses outside Michigan?
Yes, we support businesses across 4+ continents while maintaining the personal service of a local team.
What happens if our systems fail after hours?
Our 24/7 monitoring system detects outages immediately and our engineers begin troubleshooting without delay.
Can you integrate with existing IT infrastructure?
Yes, we ensure seamless integration with your current systems and provide customized solutions that work with your specific technology needs.
What industries do you specialize in?
We work with diverse sectors including healthcare, finance, manufacturing, construction, and professional services, with experience tailoring solutions to specific industry requirements.
