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Trusted Mental Health and Addiction Recovery Services in Rochester
Villa Of Hope is a nonprofit organization dedicated to providing comprehensive mental health, substance abuse treatment, educational programs, and community support services. Our trauma-informed, evidence-based approach focuses on rebuilding relationships, recovering potential, and renewing hope for individuals and families. We offer specialized services including behavioral health clinics, residential treatment programs, workforce development, and accredited special education.Certified by OASAS and OMH, our multidisciplinary team prioritizes individualized care, family involvement, and community integration. With over 25 years of experience in Monroe County, we combine clinical expertise with compassionate support to address mental health, addiction, and educational challenges across the lifespan.
Services
Behavioral Health Services
Substance Abuse Treatment
Mental Health Outpatient Clinic
Workforce Development Program
853 Day School
Care Coordination
Supported Employment
Addiction Prevention Education
Community Apartment Program
Youth Mentor Program
Highlights and features
- We offer trauma-informed, evidence-based treatment programs for mental health and substance abuse.
- Our family-centered approach integrates support for lasting recovery.
- Certified by OASAS and OMH for quality care standards.
- Community-based programs promoting independence and reintegration.
- Specialized educational services with a 100% graduation rate.
Associations and certifications
- OASAS
- OMH
What people say
Recovered potential
Compassionate support
Successful reintegration
Trauma-informed care
100% graduation rate
Services
Behavioral Health Services
Our Behavioral Health Department provides trauma-responsive, evidence-based treatment for adolescents and adults. Services include outpatient clinics, residential programs, and medication management. Certified by OASAS and OMH, we address mental health, substance abuse, and neurodiversity through individualized care plans. Our team of psychiatrists, psychologists, and therapists utilizes cognitive-behavioral therapy, MAT, and psychological testing to treat conditions like PTSD, ADHD, and mood disorders.
Substance Abuse Treatment
We offer comprehensive substance use disorder treatment including outpatient clinics, residential programs, and medication-assisted therapy. Our OASAS-certified programs serve adolescents and adults with co-occurring disorders, impaired drivers, and LGBT-Q individuals. Evidence-based models like The Seven Challenges and Seeking Safety address trauma and relapse prevention. Buprenorphine and sublocade are available for opioid addiction treatment.
853 Day School
This NYS-approved special education school serves grades 7-12 with academic instruction and therapeutic support. Students receive individualized education plans, vocational training, and counseling to address behavioral and emotional needs. With a 100% graduation rate, the program prepares students for college, trade schools, or employment through partnerships with local sports teams and work-based learning opportunities.
Workforce Development
Our Workforce Development Program combines vocational training with leadership development for ages 12+. Services include paid internships, job coaching, and supported employment for adults. The BOLD program addresses recidivism through career exploration, while CORE services assist adults with mental health barriers. Supported employment removes obstacles like transportation and childcare to help clients secure and maintain jobs.
Care Coordination
We provide care coordination for youth and adults through NYS Health Homes and Medicaid programs. Services include treatment planning, connecting to healthcare providers, and crisis intervention. Our team collaborates with families, schools, and agencies to develop individualized support plans. Adult Care Management addresses chronic conditions, while Children's Care Management focuses on mental health diagnoses and family stabilization.
People
Carrie Carl
President & CEO
With over 25 years at Villa Of Hope, Carrie Carl leads strategic growth and program expansion. A licensed clinical social worker, she oversees mental health, education, and community initiatives. Carl champions trauma-informed care and organizational development, holding leadership roles in local and national human services networks.
Serina Tetenov
Chief Program Officer
Dr. Serina Tetenov brings 20+ years of behavioral health expertise to Villa Of Hope. A licensed clinical social worker, she directs program development and clinical operations. Her background includes university teaching, hospital administration, and managing mental health clinics across Monroe County.
Lynn Sullivan
Chief Finance Officer
Lynn Sullivan manages financial operations with 35 years of nonprofit and for-profit leadership. A certified public accountant, she oversees budgeting, grants, and fundraising. Sullivan's expertise includes strategic planning and operational efficiency, previously leading financial teams at Goodwill and Volunteers of America.
Laura Jowly
Chief Operating Officer
Laura Jowly directs daily operations and compliance with 24 years in behavioral health. A licensed clinical social worker and addiction specialist, she manages residential and outpatient programs. Jowly's experience spans clinical supervision, program development, and regulatory compliance in mental health and substance abuse treatment.
Questions
What mental health services does Villa of Hope offer?
We provide outpatient clinics, medication management, trauma therapy, and residential treatment for conditions like PTSD, ADHD, and mood disorders using evidence-based practices.
How can I access substance abuse treatment?
Contact our triage line at 833-993-HOPE for immediate intake. Services include outpatient clinics, MAT, and the 18-bed Living Hope Treatment Center for detox and stabilization.
Does Villa of Hope accept insurance?
Yes, we work with Medicaid and private insurance. A sliding fee scale is available for those without coverage to ensure accessible care.
What educational programs are available?
Our NYS-approved 853 Day School offers grades 7-12 with vocational training, counseling, and partnerships for college and career readiness, maintaining a 100% graduation rate.
Are there job training opportunities?
Our Workforce Development Program provides internships, job coaching, and supported employment for ages 12+ through BOLD, CORE, and vocational partnerships.
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