Business Details
12 Years
experience
Emergency
services
Your Reliable IT Partner in Western New York
C&h Pc has been delivering comprehensive IT solutions to businesses across Western New York since 2014. Our team brings over 20 years of combined experience in managed IT services, cybersecurity, disaster recovery, and network connectivity. We specialize in supporting medical, government, and industrial sector clients with proactive technology consulting and 24/7 emergency response capabilities. Our service areas include Medina, Albion, Brockport, and surrounding communities in Erie, Genesee, Monroe, Niagara, and Orleans counties.We guarantee 99.9% business uptime with a 60-minute service level agreement and provide free onsite consultations to create customized technology solutions. Our team of certified professionals combines remote monitoring with hands-on technical expertise to ensure secure, efficient operations for our clients.
Services
Managed IT Services
Cybersecurity
Disaster Recovery
Network Connectivity
Microsoft 365 Support
PC Repair
VoIP Phones
Website Services
Security Training
Network Installation
Details
- Year established: 2014
Highlights and features
- We offer 20+ years of combined experience in enterprise IT solutions
- Our proactive monitoring ensures 99.9% system uptime with 60-minute response SLA
- We provide free onsite consultations to create customized technology strategies
- Our team holds advanced certifications in cybersecurity and network infrastructure
- We guarantee rapid disaster recovery with 24/7 emergency support services
What people say
99.9% uptime guarantee
24/7 emergency support
Proactive monitoring
Expert technicians
Quick response times
Services
Cybersecurity
Our cybersecurity solutions protect businesses from evolving threats through proactive monitoring and endpoint protection. We implement advanced firewalls, VLAN segregation, and NGAV/EDR technologies to safeguard sensitive data. Our incident response team provides rapid threat containment and system recovery while security awareness training helps prevent human error breaches.
Managed IT Support
Our managed IT services combine 24/7 monitoring with proactive maintenance to ensure optimal system performance. We offer remote and onsite support with SLA-guaranteed response times, including bi-monthly system updates and hardware/software troubleshooting for servers, workstations, and network equipment.
Disaster Recovery
Our BCDR solutions include hourly file backups, nightly disk imaging, and redundant storage locations. We guarantee server restoration to dissimilar hardware within 24 hours followed by complete data recovery within another 24 hours. Quarterly testing ensures plan effectiveness for business continuity.
Network Connectivity
We design and maintain secure network infrastructures with firewall configuration, VLAN implementation, and wireless solutions. Our services include CAT6 cabling, 24/7 network monitoring, and business internet solutions with diagnostic support for uninterrupted connectivity.
Microsoft 365
We provide comprehensive Microsoft 365 services including licensing, migration, and ongoing support. Our implementation includes security policies, MFA enforcement, and integration with existing systems to maximize productivity while maintaining data protection standards.
People
Joseph D'Amore
President
Joseph leads C&h Pc's strategic direction with extensive IT industry experience. He oversees client relationships and service delivery, ensuring alignment with business objectives while maintaining technical excellence across all solutions.
Steven Davis
Vice President
Steven manages daily operations and technical teams, bringing deep expertise in enterprise IT infrastructure. He focuses on service quality improvement and implementation of innovative technology solutions for client organizations.
Dylan Sturtevant
IT Support Specialist
Dylan provides hands-on technical support and troubleshooting for client systems. He specializes in endpoint management and network maintenance, ensuring minimal downtime through proactive system monitoring and rapid issue resolution.
Questions
What cybersecurity services do you offer?
We provide NGAV/EDR solutions, firewall protection, incident response, security awareness training, and continuous threat monitoring to protect against evolving cyber threats.
Do you offer 24/7 IT support?
Yes, we provide 24/7 emergency support for MSP clients with guaranteed 60-minute response times and rapid issue resolution for critical system failures.
How quickly can you restore data after a disaster?
We guarantee server restoration to dissimilar hardware within 24 hours and complete data recovery within 48 hours through our redundant backup systems.
What Microsoft 365 services do you provide?
We offer licensing, migration, security configuration, and ongoing support for Microsoft 365 environments with no additional costs for MSP clients.
Do you support network infrastructure?
We design, install, and maintain secure networks including cabling, wireless solutions, VLAN segregation, and business internet services with 24/7 monitoring.
