Business Details
24 Years
experience
Your Trusted IT Partner in Hatboro, PA
Founded in 2002, OnSite Technology has established itself as a trusted provider of comprehensive IT solutions for small businesses and residential clients in the Philadelphia area. Our owner, Mark Lilly, brings over two decades of engineering and IT expertise, including advanced Microsoft, Cisco, and CompTIA certifications, to deliver reliable technology support tailored to client needs. We specialize in network design, server maintenance, data backup, malware removal, and emergency repair services, combining technical proficiency with personalized attention to ensure seamless connectivity and system performance.Our commitment to affordability, demonstrated through cost-effective service plans and transparent pricing, has earned us long-term partnerships with clients across diverse industries. With a focus on proactive maintenance and responsive troubleshooting, we empower businesses to minimize downtime and maximize productivity while providing homeowners with expert solutions for their digital infrastructure needs.
Services
Computer Repair
Network Support
Data Backup
Malware Removal
Server Maintenance
Remote Support
Printer Installation
Data Recovery
Wireless Setup
Apple Support
Details
- Year established: 2002
Highlights and features
- Certified experts with 20+ years of engineering and IT experience
- Affordable rates with no hidden fees or retail overhead
- Proven track record serving Philadelphia area businesses since 2002
- Comprehensive remote support options for immediate assistance
- Customized solutions for both business and residential technology needs
Associations and certifications
- Microsoft Certified Systems Engineer
- Cisco Certified Network Associate (CCNA)
- CompTIA A+
- CompTIA Server+
What people say
Dependable and knowledgeable
Quick to respond
True asset
Cost effective solutions
World class IT services
Services
Computer Repair
Our computer repair service addresses hardware failures, software conflicts, and performance issues for both business and residential clients. With certified technicians and specialized diagnostic tools, we resolve problems ranging from virus infections to complete system rebuilds. We support all major brands including Dell, HP, and Lenovo, offering on-site and remote repair options to minimize downtime while ensuring data integrity and system stability.
Network Support
Comprehensive network support covers design, installation, and maintenance of business IT infrastructure. We implement secure wired and wireless networks, configure servers, and provide ongoing monitoring to prevent connectivity issues. Our expertise includes network security, printer integration, and cloud-based solutions that scale with business growth while maintaining compliance with industry standards.
Malware Removal
Professional malware removal service eliminates viruses, ransomware, and other malicious software from infected systems. Using advanced tools and technician-level techniques, we clean compromised devices while preserving critical data. Our process includes system restoration, security patching, and prevention strategies to protect against future infections across both personal and business computing environments.
Data Backup
We implement robust data backup solutions combining local and cloud storage options to safeguard critical information. Our customized backup plans ensure business continuity through automated scheduling, encryption, and rapid recovery capabilities. For residential clients, we offer secure personal data preservation solutions that protect against hardware failures and accidental deletion incidents.
Remote Support
Remote support service provides immediate technical assistance through secure online connections. Available to both maintenance plan subscribers and on-demand clients, this service resolves software issues, configures settings, and troubleshoots connectivity problems without requiring on-site visits. Our technicians use encrypted remote access tools to maintain system security while delivering efficient problem resolution.
People
Mark Lilly
Owner
With over 20 years of IT experience, Mark Lilly founded OnSite Technology in 2002 after a successful career as an aerospace engineer. Holding multiple industry certifications including Microsoft Certified Systems Engineer and Cisco CCNA, he specializes in delivering practical technology solutions for small businesses and residential clients across the Philadelphia region.
Questions
What IT services do you specialize in?
We specialize in computer repair, network design, server maintenance, malware removal, data backup, and remote support for both businesses and residential clients.
Do you support both business and personal technology needs?
Yes, we provide comprehensive IT solutions for small businesses while also offering personalized computer repair and network support for residential clients.
What certifications do your technicians hold?
Our owner holds Microsoft Certified Systems Engineer, Cisco CCNA, CompTIA A+, and Server+ certifications, along with hardware certifications from Dell, HP, and Lenovo.
How quickly can you respond to IT emergencies?
We prioritize urgent issues with prompt phone support and on-site visits when necessary, though formal emergency service availability isn't specifically advertised.
What areas do you service?
We primarily serve the Philadelphia metropolitan area, including Hatboro, Southampton, Feasterville, Newtown, and surrounding communities.
Do you offer ongoing IT maintenance plans?
Yes, we provide monthly maintenance services to proactively address potential issues before they disrupt business operations or personal computer use.
