Business Details
14 Years
experience
Emergency
services
Your Trusted IT Partner for Managed Services & Cybersecurity
Ferrara IT was founded in 2012 to address critical gaps in IT services by combining enterprise-grade solutions with personalized service. Our team of highly specialized engineers, cybersecurity experts, and strategic leaders delivers proactive IT management, 24/7 support, and security-first solutions tailored to businesses with 10-3,000 employees. We differentiate ourselves through strategic alignment with client goals, technical excellence, and a commitment to treating every client's business as our own. With 92% first-call resolution rates and 24/7 SOC monitoring, we ensure minimal downtime and maximum security.Our services span managed IT, cybersecurity, compliance management, cloud migration, and strategic consulting, serving industries ranging from legal and healthcare to manufacturing and finance. We prioritize continuous innovation, maintaining certifications in Microsoft 365, Azure, and cybersecurity frameworks like HIPAA and NIST. Our leadership team brings decades of combined experience, emphasizing transparency, accountability, and long-term client relationships.
Services
Managed IT Services
Managed Security
IT Compliance
Cloud Migration
Cybersecurity Training
Details
- Year established: 2012
Highlights and features
- Avg. 1-minute response times for urgent IT issues
- 92% first-call resolution rate for efficient problem-solving
- Comprehensive security-first approach with 24/7 SOC monitoring
- 98% customer retention through personalized service and results
- Strategic IT leadership with certified cybersecurity expertise
Associations and certifications
- HIPAA
- NIST
- GDPR
- CMMC
- PCI DSS
- SOC 2
What people say
Responsive and knowledgeable team
Proactively looks out for clients
Improved network performance
Effective security implementations
Exceptional responsiveness
Services
Managed IT Services
24/7 proactive IT maintenance, monitoring, and help desk support for businesses of all sizes. Our certified technicians resolve 92% of issues on the first call with average response times under 1 minute. Services include network management, vendor coordination, and strategic IT planning to align technology with business goals. We serve clients across the Mid-Atlantic region and nationwide.
Managed Security
24/7 SOC monitoring with advanced threat detection and incident response. Our layered security approach includes EDR, MDR, SIEM analysis, and compliance management for HIPAA, NIST, and GDPR standards. We provide vulnerability assessments, penetration testing, and employee security training to mitigate cyber risks for compliance-heavy industries.
IT Compliance
Comprehensive compliance management for regulatory frameworks including HIPAA, NIST, GDPR, CMMC, and PCI DSS. Services cover risk assessments, security controls implementation, audit preparation, and continuous monitoring to ensure organizations maintain compliance while protecting sensitive data and systems.
Cloud Migration
End-to-end cloud migration and optimization for Microsoft 365, Azure, AWS, and hybrid environments. Our services include architecture design, implementation, user training, and ongoing management to ensure secure, scalable cloud solutions that enhance business continuity and operational efficiency.
Cybersecurity Training
Biannual cybersecurity training programs covering phishing awareness, password security, and incident response procedures. We provide simulated phishing tests and Microsoft 365 training to strengthen organizational security posture and ensure employees remain vigilant against evolving cyber threats.
People
Frank Ferrara
Founder & CEO
Frank Ferrara leads Ferrara IT's strategic vision, focusing on growth and operational excellence. With a passion for automotive precision, he applies similar rigor to IT leadership while managing client relationships and key projects.
David Bowser
Chief Solutions Architect
Dave Bowser specializes in designing tailored technology solutions, leveraging deep expertise across diverse platforms. As Chief Solutions Architect, he drives innovation while pursuing global cultural experiences outside of work.
Jeff Leitheiser
Head of Cybersecurity
CISSP-certified Jeff Leitheiser oversees client security operations and infrastructure design. With military experience and a Master's in Cybersecurity Technology, he combines technical expertise with relentless problem-solving dedication.
Jiaxi Ferrara
CFO & COO
Jiaxi Ferrara manages financial strategy and operations, drawing on CFA credentials and Fortune 500 experience. She drives growth initiatives while maintaining her passion for golf and strategic excellence.
Questions
What is an IT Managed Services Provider (MSP)?
An MSP proactively manages IT infrastructure, networks, and security under a subscription model, offering helpdesk support, cloud management, cybersecurity, and IT strategy consulting to reduce downtime and optimize performance.
What is a Managed Security Services Provider (MSSP)?
An MSSP specializes in cybersecurity services including threat detection, incident response, vulnerability management, and compliance support. Ferrara IT uniquely combines both MSP and MSSP capabilities for comprehensive IT protection.
Do you provide Microsoft 365 security and management?
Yes, we offer Microsoft 365 security hardening, data protection, threat detection, license management, and SharePoint security to optimize cloud environments while minimizing cyber risks.
What differentiates EDR, MDR, and SIEM?
EDR monitors endpoints for threats, MDR provides 24/7 managed detection/response, and SIEM analyzes security logs across IT environments. We often combine these for layered protection.
Do you support hybrid/remote work environments?
Yes, we secure hybrid and remote work environments through cloud solutions, secure VPNs, device management, and collaboration tools like Microsoft Teams to ensure productivity and data protection.
How are service contracts structured?
We offer flexible annual/multi-year agreements for comprehensive IT management and project-based contracts for specific initiatives like cloud migrations or security assessments.
