Business Details
19 Years
experience
Emergency
services
Your Trusted Property Management Partner in Durham
PPA Properties has been a trusted leader in property management since 2007, serving Durham, Chapel Hill, Raleigh, and surrounding areas. Our mission is to empower individuals through real estate investment opportunities while maintaining a steadfast commitment to excellence, accountability, and community values. With over 20 years of combined expertise in real estate investing, our team delivers tailored solutions for property owners and tenants alike. We specialize in full-service management, including tenant procurement, maintenance coordination, financial reporting, and marketing strategies designed to maximize returns. Backed by certifications from the National Association of Residential Property Managers (NARPM) since 2010, we uphold industry-leading standards while adhering to ethical principles rooted in Christian stewardship.Our 24-hour emergency support, transparent communication, and partnerships with trusted local vendors ensure seamless property operations. Whether managing single-family homes or multi-unit complexes, we prioritize client satisfaction through meticulous attention to detail, timely rent disbursements, and proactive tenant relations. Our dedication to accessibility and technological innovation, including online portals for owners and residents, reflects our commitment to modern, efficient service delivery.
Services
Property Management
Tenant Screening
Rent Collection
Maintenance Coordination
Financial Reporting
Marketing Services
Lease Management
Eviction Processing
Property Inspections
Owner Portals
Details
- Year established: 2007
Highlights and features
- We have over 20 years of experience in real estate investing and property management.
- Our 24-hour emergency line ensures prompt response to urgent maintenance issues.
- We partner with trusted, licensed vendors without markup on repairs.
- Our detailed financial reporting tools provide full transparency for property owners.
- We conduct rigorous tenant screenings to ensure qualified, reliable renters.
Associations and certifications
- NARPM
What people say
Exceptional management staff
Timely maintenance response
Well-kept grounds
Professional and reliable
Transparent communication
Services
Property Management
PPA Properties offers comprehensive property management services, including tenant procurement, lease administration, and maintenance coordination. Our team ensures property owners receive consistent returns through strategic marketing, rigorous tenant screening, and proactive issue resolution. With expertise in single-family homes and multi-unit complexes, we handle day-to-day operations to maximize investment value.
Tenant Screening
Our tenant screening process includes credit checks, criminal background investigations, eviction history reviews, and income verification. This thorough evaluation ensures qualified tenants who meet strict criteria, reducing risk for property owners. We also contact previous landlords to confirm rental history and reliability for long-term tenancies.
Maintenance Coordination
We manage all property maintenance needs through licensed, insured vendors, ensuring timely repairs and preventative care. Our team conducts move-in/move-out inspections and annual condition reports to preserve property value. Emergency requests receive priority handling through our dedicated 24-hour support line.
Financial Reporting
Property owners access detailed financial statements through our secure online portal, including rent disbursements, expense tracking, and tax documentation. We handle rent collection with automated reminders and enforce late fee policies to maintain cash flow. Monthly and annual reports provide clear insights into investment performance.
Marketing Services
Our marketing strategy includes professional photography, competitive rental pricing analysis, and listings on 15+ platforms to maximize property visibility. We utilize digital lockboxes, signage, and virtual tours to attract qualified tenants quickly, reducing vacancy periods while maintaining premium presentation standards.
People
Phyllis Portie-Ascott
Broker in Charge/Owner
Phyllis holds a Doctorate of Biblical Studies and multiple advanced degrees in social work and public administration. With real estate experience since 1997 and a Certified Probate Specialist designation, she founded PPA Properties in 2009 to address investor needs. She actively participates in real estate policy advocacy and community organizations.
Cherise Thomas
Administrative Assistant
Cherise manages tenant communications, lease documentation, and maintenance coordination since joining in 2023. A former customer service representative with midwifery education, she ensures smooth administrative operations while providing personalized support for residents across PPA Properties' managed communities.
Ellie Tompkins
Accounting Tech
Ellie oversees financial operations with a Bachelor of Science in Accounting Technology. Her responsibilities include bookkeeping, trust accounting compliance, and financial reporting for property owners. With three years of experience in accounts payable management, she maintains accurate, timely financial records for all managed properties.
Tevon McPherson
Field Service Representative
Tevon handles property inspections and marketing logistics with a degree in interdisciplinary studies from Shaw University. He combines real estate expertise with community service experience, ensuring professional property presentations while supporting initiatives for individuals with intellectual disabilities through his full-time advocacy work.
Questions
What property management fees do you charge?
Full-service management fees range from 8-10% monthly, with tenant placement at 50% of first month's rent. Setup fees apply for occupied properties.
How do you screen potential tenants?
We conduct credit checks, criminal background screenings, eviction history reviews, income verification, and landlord references for all applicants aged 18+.
How are maintenance requests handled?
Emergency requests receive immediate attention through our 24-hour line. Non-urgent issues are addressed promptly using trusted licensed vendors for quality repairs.
What areas do you serve?
We manage properties in Durham, Raleigh, Chapel Hill, Mebane, Hillsborough, Winston-Salem, and surrounding North Carolina regions.
How do owners access their account information?
Property owners use our secure online portal for financial statements, maintenance records, lease documents, and property reports 24/7.
