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Established over 75 years ago, Potter-Jones Insurance Agency has been serving the insurance needs of Central New York with a mission to earn your trust by providing insurance value and protection, and assuring the peace of mind that comes from knowing that you have the Potter-Jones Insurance Agency working for you. Our agency represents many fine insurance companies which enables us to tailor specific coverage to meet your individual needs. We will shop and compare rates from all of our excellent companies saving you valuable time and money.
Our Services
At Potter-Jones Insurance Agency, we pride ourselves on offering a comprehensive range of insurance products and services designed to meet the diverse needs of our clients. Our offerings include, but are not limited to:
- Personal Auto Insurance: We offer competitive rates and coverage options for your personal vehicles, including cars, motorcycles, RVs, and more.
- Home Insurance: Our agency provides homeowners insurance policies that protect your property, belongings, and liability. Whether you own a house, condo, or apartment, we have you covered.
- Umbrella Insurance: An umbrella policy offers an extra layer of liability protection for your assets and future income.
- Renters Insurance: If you're renting an apartment or home, protect your personal property with a renters insurance policy.
- Watercraft Insurance: Protect your watercraft with a policy that covers liability, physical damage, and other optional coverages such as wreck removal and on-water towing.
- Snowmobiles Insurance: Our snowmobile insurance policies include liability, comprehensive, collision, uninsured motorist, and underinsured motorist coverage to keep you protected on the trails.
- Motorhomes Insurance: Whether you're traveling across the state or across the country, protect your motorhome with a policy designed for your needs.
- ATVs Insurance: We offer insurance policies that protect your all-terrain vehicle (ATV) and provide liability coverage for property damage and bodily injury to others.
- Classic Auto Insurance: Classic car insurance policies protect your vintage automobiles with agreed value coverage and flexible usage terms.
- Scheduled Property Insurance: Safeguard your valuable belongings with a scheduled property policy that provides comprehensive protection and coverage for high-value items.
- Business Insurance: Our agency offers a wide array of business insurance policies that cater to the unique needs of your business, including contractors, retail, wholesale, professional offices, small manufacturers, restaurants, and delivery services.
How to Reach Us
Our office is located at 5797 Rt. 31 Suite 2, Cicero, NY 13039. You can visit us Monday through Thursday from 9:00 am to 4:00 pm or by appointment. We are closed on Fridays. Feel free to contact us at 315-699-2761 or send an email to evan@pjagency.com. We look forward to serving your insurance needs!
Excellent Customer Service
The Potter Jones Agency is widely praised for its exceptional customer service. Reviewers rave about the personalized attention they receive from Evan and his team, who take the time to understand their specific needs and provide tailored insurance coverage. Clients appreciate the agency's responsiveness, with many mentioning that they can count on prompt answers to their questions and concerns.
Competitive Pricing and Coverage
Reviewers are also thrilled with the competitive pricing and comprehensive coverage offered by the Potter Jones Agency. Many mention that they have saved money by switching to the agency, while still receiving better coverage than they had with their previous providers.
Long-Term Relationships and Trust
Several reviewers have been with the agency for over 20 or 30 years, which speaks to the trust and loyalty they have built with Evan and his team. Clients feel secure knowing that the agency has their backs and will handle any issues or claims that arise.
Personal Touch and Caring Service
The agency's personalized service is repeatedly praised by reviewers, who appreciate the lack of 800 numbers and foreign voices. Instead, they can reach Evan or Natalie directly and receive prompt, personalized attention.
Staff Praise
Natalie, in particular, is mentioned several times for her excellent customer service skills.
Negative Experience
Only one reviewer had a negative experience, citing poor customer relationship and unreturned phone calls. This reviewer ultimately had to turn to the Better Business Bureau for resolution.
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