Protecting Your Tomorrow Starts Today
At Globe Life Insurance Company of New York, we are committed to providing supplemental insurance solutions to the Senior market in New York State. Our mission is to help protect middle-income Americans from adverse financial situations, and we do this by offering a wide range of products and services that cater to their specific needs.
Our History
Globe Life Insurance Company of New York is a wholly-owned subsidiary of Globe Life Inc. (NYSE: GL), a publicly traded financial services holding company. With roots beginning in 1900, Globe Life has grown in financial strength and reputation, and today, the Globe Life family of companies has more than $222 billion of life insurance face amount in force and over 16.8 million policies in force.
Our Services
We offer a comprehensive range of supplemental insurance products and services, including Medicare Supplement insurance, Group Medicare Supplement insurance, and Life Insurance. Our Medicare Supplement insurance plans are designed to supplement your Medicare Part A and B coverage, providing you with additional benefits that help protect you from adverse financial situations. Our Group Medicare Supplement insurance plans are designed for employers who want to provide additional benefits to their employees. Our Life Insurance plans are designed to help you plan for the future and provide financial security for your loved ones.
Why Choose Us
At Globe Life Insurance Company of New York, we pride ourselves on our superior financial ratings, personal one-on-one service, and our ability to issue policies and pay claims quickly. Our claims are paid within 9.09 days on average, and all policies are issued within 4.04 days on average. In 2023, we paid more than $51 million on life claims. We are committed to helping you achieve financial stability and security, and we strive to provide exceptional service to our customers.
Community Involvement
At Globe Life Insurance Company of New York, we are committed to giving back to the communities we serve. Our parent company, Globe Life Inc., is actively involved in various community service projects, and we are proud to be a part of these initiatives.
Poor Customer Service and Policy Issues
The majority of reviewers experienced poor customer service, with multiple instances of rude representatives, unhelpful agents, and long wait times. Several reviewers mentioned difficulty in getting assistance with their policies, and some even reported being hung up on or ignored by customer service representatives.
Policy Changes and Cancellations
Several reviewers reported issues with policy changes and cancellations without their consent. One reviewer's mother had her policy reduced from $15,000 to $10,000 without notification, and another reviewer was told that their policy would be terminated at age 80 without prior notice.
Billing and Payment Issues
Some reviewers experienced difficulties with paying their bills, with one reviewer stating that the company makes it impossible to make payments. Another reviewer reported being billed incorrectly and being unable to get assistance from customer service.
Lack of Transparency and Communication
Reviewers reported a lack of transparency and communication from the company, with some stating that they were not notified of policy changes or cancellations. One reviewer reported receiving someone else's mail at their home address for months, despite attempts to correct the issue.
Deceitful Behavior
A few reviewers reported deceitful behavior from the company, including one reviewer who was told that their policy would be terminated at age 80, but was not informed of this until after the fact. Another reviewer reported being lied to about the terms of their policy.
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