Business Details
25 Years
experience
Emergency
services
Managed IT Services for Reliable Network Solutions
ExterNetworks has been a trusted leader in managed IT services since 2001, delivering innovative technology solutions to businesses nationwide. Our client-first approach ensures tailored IT services that align with organizational goals, providing seamless operations and robust digital infrastructure. With over two decades of experience, we act as a seamless extension of our clients' IT teams, offering 24/7 support for network monitoring, cybersecurity, and cloud-based communications. Our global presence combines technological innovation with local expertise, serving industries including healthcare, finance, education, and manufacturing. We maintain exceptional standards through rigorous quality control processes and a commitment to exceeding industry requirements.Our team of certified professionals specializes in proactive IT management, including network operations centers, smart help desk solutions, and integrated security systems. By focusing on end-to-end care and continuous improvement, we empower businesses to concentrate on core operations while we handle their technology needs. Our three-pronged approach emphasizes innovation, ongoing maintenance, and empowerment through cutting-edge IT architecture. With offices across the United States and a workforce of over 1,500 professionals, we provide rapid response times and localized support. Our dedication to service excellence has made us a premier choice for businesses seeking reliable, scalable technology solutions.
Services
Network Monitoring
Managed Router
Managed Wireless
Cyber Threat Monitoring
24/7 Help Desk
Details
- Year established: 2001
Highlights and features
- We offer 24 years of experience in enterprise IT solutions since 2001
- Our global infrastructure supports businesses across multiple continents
- We provide 24/7/365 network monitoring and technical support
- Our team includes certified professionals with industry-specific expertise
- We implement proactive maintenance with SLA-based resolution guarantees
Services
Network Monitoring
Our Network Monitoring services provide continuous 24/7 surveillance of IT infrastructure, ensuring optimal performance and security. Using advanced tools, we detect and resolve issues before they impact operations, maintaining 99.9% uptime for enterprise networks. The service includes real-time alerts, performance analytics, and proactive maintenance to prevent costly downtime across hybrid environments.
Cyber Threat Monitoring
Cyber Threat Monitoring combines AI-powered analytics with expert security operations center (SOC) support to identify and neutralize threats. Our service includes intrusion detection, malware analysis, and incident response, protecting against ransomware and data breaches. We implement SIEM solutions and compliance frameworks to meet industry security standards for businesses nationwide.
Managed Router
Managed Router services optimize network traffic and bandwidth through enterprise-grade router management. We handle configuration, security updates, and hardware replacement for Cisco and Juniper systems, ensuring reliable connectivity. The service includes SLA-based resolution times and proactive monitoring to maintain network performance across distributed locations.
24/7 Help Desk
Our 24/7 Help Desk provides immediate technical assistance for desktop, network, and application issues. The service includes MAC support, remote troubleshooting, and SLA-guaranteed response times. Our tiered support system handles everything from basic user requests to complex system failures, minimizing business disruption through rapid resolution.
Managed Server
Managed Server services cover physical and virtual server environments with continuous monitoring, patch management, and security hardening. We provide RAID monitoring, disaster recovery planning, and performance optimization for Windows and Linux servers. The service includes automated backups and hardware replacement to prevent data loss and maintain application availability.
Questions
What are Network Monitoring Services and why do businesses need them?
Network Monitoring Services continuously track IT infrastructure to ensure optimal performance, security, and uptime. Businesses need them to proactively detect issues, prevent downtime, and ensure seamless operations.
How do Managed Router Services improve network performance?
By optimizing router configurations and monitoring network traffic, these services reduce latency and improve data flow. We ensure reliable connectivity through proactive maintenance and hardware upgrades.
Are your Managed WiFi services secure for handling sensitive business information?
Yes, we implement enterprise-grade security protocols including encryption, secure guest networks, and access controls to protect business data and meet compliance requirements.
Can Managed Server Services protect my business from cyber threats?
Our services include firewalls, intrusion detection systems, and regular security updates to proactively defend against cyber threats and data breaches.
Do you offer 24/7 technical support for businesses in New Jersey?
Yes, we provide round-the-clock technical support with rapid response times for all our managed services, including network, server, and cybersecurity issues.
How do your Managed Voice Services ensure call quality and reliability?
We use Quality of Service (QoS) protocols, redundant systems, and proactive monitoring to maintain superior call quality and reliability for VoIP and unified communications.
