Business Details
13 Years
experience
Emergency
services
Your Trusted IT Partner for Managed Services & Cybersecurity
Solved IT delivers technology solutions that simplify operations for businesses of all sizes. Founded in 2013, we combine over a decade of industry experience with a client-first approach to provide managed IT services, cybersecurity, and infrastructure solutions. Our team of certified professionals specializes in proactive monitoring, network optimization, and security protocols that protect critical data while minimizing downtime. As a trusted partner for 150+ companies, we maintain 99.7% client satisfaction through transparent communication, 24/7 support, and tailored strategies that align with evolving business needs.Our commitment to innovation ensures clients receive cutting-edge solutions while maintaining compliance with industry standards. With operations spanning New York, New Jersey, and Connecticut, we combine local expertise with national service capabilities to deliver reliable, scalable technology management.
Services
Managed IT
Cybersecurity
Cloud Management
Structured Cabling
Wireless Networks
Conference Room Systems
Business VoIP Phones
Security Cameras
Vendor Management
Details
- Year established: 2013
Highlights and features
- Proactive IT Support
- Security First
- Scalable Solutions
- 24/7 Monitoring
- Fast, Friendly Help
What people say
Professional workers
Exceptional team
Highly recommend
On time
Phenomenal service
Services
Managed IT
Our Managed IT services provide continuous monitoring and maintenance of business technology systems. With 45-second average response times and 99.7% client satisfaction, we ensure 24/7 system availability while implementing proactive security measures. Our team handles everything from network optimization to disaster recovery planning.
Cybersecurity
Comprehensive cybersecurity solutions protect against 43% of SMB-targeted attacks through 24/7 threat monitoring and advanced encryption. Our services include firewall management, phishing protection, and security awareness training that reduces human error incidents by 45%.
Structured Cabling
Professional structured cabling installations optimize network performance with 99.9% uptime reliability. Our certified technicians implement MDF/IDF optimization and high-speed data transmission systems that support current operations while accommodating future growth requirements.
Wireless Networks
Enterprise-grade wireless networks deliver seamless connectivity with 95% reduction in coverage dead zones. Our solutions include capacity planning for high-density environments and security protocols that protect against 60% of common wireless vulnerabilities.
Security Cameras
Custom security camera systems provide 24/7 property protection with HD/4K resolution and smart alert capabilities. Our installations integrate with existing security infrastructure while offering remote monitoring access through mobile applications.
People
Philip Buchanan
Founder & CEO
With over a decade of IT leadership experience, Philip established Solved IT in 2013 to simplify technology management for growing businesses. He oversees strategic operations and maintains direct client relationships.
Juan Arroyo
Chief Technology Officer
Leading technical operations since 2017, Juan brings 15+ years of network infrastructure expertise. He specializes in cloud architecture and wireless network optimization for enterprise clients.
Diosvany Pallet
Chief Information Security Officer
Diosvany has directed cybersecurity initiatives since 2016, implementing protection frameworks that reduce breach risks by 70%. He holds multiple security certifications including CISSP and CEH.
Jeremin Gil
Client Success Manager
Managing client relationships since 2015, Jeremin ensures service delivery excellence across 150+ business accounts. He coordinates technical teams to maintain 99.7% client satisfaction rates.
Gina Callahan
Office Manager
Gina has managed administrative operations since 2013, coordinating logistics for 500+ property installations. She serves as primary client contact for scheduling and service coordination.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, cybersecurity solutions, network infrastructure, cloud management, and VoIP phone systems tailored to small business needs.
Do you provide 24/7 technical support?
Yes, our team offers 24/7 monitoring and support with 45-second average response times and 11.5-minute resolution times.
Which areas do you serve?
We serve New York, New Jersey, Connecticut, and New England with local technicians available in all major metropolitan areas.
Can you help with emergency IT issues?
Yes, we provide emergency response services for critical IT failures with technicians available within 2 hours for priority cases.
What cybersecurity protections do you implement?
Our cybersecurity services include 24/7 threat monitoring, firewall protection, data encryption, and employee training to prevent phishing attacks.
Do you offer network assessments?
Yes, we provide free structured cabling assessments, managed IT evaluations, and security audits to identify improvement opportunities.
