At Electric, we believe that IT should be a powerful tool to drive business growth, not a hindrance. Our mission is to simplify IT management, streamline operations, and empower businesses to focus on what they do best - growing their business.
Unlock Your IT Potential
We understand that IT is a critical component of modern business operations. However, traditional IT services often fail to address the unique needs of small and medium-sized businesses. That's why we're revolutionizing the IT landscape by offering a unique technology and human expertise ecosystem.
Meet Our Team
Our team of experts is dedicated to helping businesses thrive in today's dynamic landscape. With over 20 years of IT experience, our partner, Techvera, provides comprehensive IT support to businesses, ensuring their devices, networks, and applications function optimally.
What We Offer
Our platform provides a single hub for managing people, applications, and devices. With Electric, you can:
- Simplify IT Management: Our user-friendly tools and guidance enable you to streamline your IT operations and secure your business.
- Secure Your Business: Our AI-powered IT assistant, Gigawatt, assists with IT inquiries and provides tailored solutions to ensure your business remains secure.
- Streamline Operations: Reduce time spent on onboarding tasks - from 8 hours to 7 minutes - and set new team members up for success on day one.
- Enhance Control and Security: Enjoy enhanced control, security, and flexibility with our MDM solution.
- Streamline IT Projects: Whether you're working on ISO certification or planning an office move, Electric is on it.
- Reduce IT Spend: Our platform offers a 50% reduction in IT spend and a standardized approach to IT that removes the guesswork.
Find Out How Electric Can Help Your Business
Get a demo today and discover how Electric can simplify your IT management, streamline your operations, and empower your business to thrive.
Service Quality and Support
The reviews significantly vary in terms of their experience with Electric's services. While some users have expressed their satisfaction with the company's MSP and IT support, others have reported disastrous experiences.
Positive Reviews
Several reviewers have praised Electric for its quick and smooth onboarding process, efficient offboarding of equipment, and responsive customer support. They have also appreciated the company's ability to help with IT work, making it easy for them to focus on their core business.
Negative Reviews
However, others have experienced significant issues with Electric's services. A few reviewers have reported difficulties with hardware and machine downtime, while another reviewer had a major password leak and was unable to get assistance from the company. Several reviewers have also expressed frustration with the lack of communication and responsiveness from Electric's customer support team.
Common Issues
Some common issues mentioned in the reviews include the need for lengthy quotes for simple tasks, difficulty in getting assistance from the company's management team, and lack of communication and responsiveness from the customer support team. Additionally, one reviewer mentioned that the company has a call center with remote workers in South America who were incompetent.
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