People helping people, always with a smile
Texas Health Credit Union (THCU) has been providing affordable financial products and services to its members since 1956. Originally opened and staffed by volunteers, THCU has grown into a full-service financial institution serving both individuals and small businesses. At THCU, we believe that it's not just about the products, but also the service that comes with them. That's why we are committed to providing quality member service as our strength.
Our mission is to provide a variety of affordable financial products and services to our members in a personal and professional manner. We are dedicated to meeting the changing needs of our members and are committed to the philosophy of "people helping people."
Membership
Opening an account with THCU is easy. A $25 savings account entitles the member to access all of our other account and loan products. Our checking accounts feature no monthly service charge, free online banking/bill payer, and access to your funds at hundreds of no-service charge ATMs. Become a member of THCU today.
Loans
If you are in the market for a loan, THCU has you covered. From our affordable car and truck loans to the financial flexibility of our MasterCard program, we have lending products that fit your needs. Our application process is easy, and our loan officers work to process your loan quickly and professionally. We understand the complexity of family and small business finances and strive to find solutions that work for you. Explore our loan options.
Online Banking
At THCU, we offer a variety of online banking services, including online banking, bill payer, and mobile banking app. Our online banking platform is secure, easy to use, and provides 24/7 access to your accounts. Our mobile banking app allows you to check your account balances, transfer funds, and pay bills on the go.
Additional Services
We offer additional services such as shared branching, phone/fax, wire transfers, and notary services. We also offer free ATMs at various locations and a shared branch locator to make it easy for you to access your accounts.
Investment Accounts
THCU offers investment accounts, including CDs and IRAs, to help you grow your savings. Our investment options are affordable, flexible, and tailored to meet your financial goals.
Security
Security is our top priority. We use state-of-the-art security measures to protect your personal and financial information. Our online banking platform uses encryption to protect your data, and we have strict policies and procedures in place to prevent fraud.
At THCU, we are committed to providing personal and professional service to our members. Whether you are looking for a loan, an account, or investment options, we have the products and services to meet your needs. Contact us today to learn more about how we can help you achieve your financial goals.
Security and Customer Service Concerns
The reviews highlight significant security and customer service concerns. Many customers have reported unsatisfactory experiences with the frontline staff, particularly the women working at the front desk. One customer felt disrespected and had difficulty getting assistance, while another felt humiliated when told not to look at the bank employees' cars while walking to the bank. These experiences have led to a sense of distrust among customers.
Outdated Bank Policies and Practices
The reviews also suggest that the bank may be outdated in its policies and practices. One customer was surprised to find that the bank would close an account without notice and steal their hard-earned money, allegedly supporting the World Economic Forum (WEF). This has raised concerns about the bank's transparency and accountability.
Positive Experiences
However, some customers have had positive experiences with the bank. Many have praised the staff's helpfulness, professionalism, and exceptional customer service. One customer mentioned that they have been a member for over 10 years and have always been treated well, while another appreciated the bank's quick response when their debit card was compromised.
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