The Austin Area's Trusted Credit Union Since 1947
Velocity Credit Union, established in 1947, has been a trusted partner for generations of Austin-area residents. Guided by a commitment to member-centered service and financial wellness, we offer a comprehensive suite of financial products and services tailored to your unique needs.
Who We Are
Velocity Credit Union is owned by its members, which means you have a direct say in your financial future. We operate on a philosophy of shared responsibility and believe in building a strong, supportive community. Our dedicated team of professionals is committed to providing personalized guidance and exceptional service every step of the way.
What We Offer
At Velocity Credit Union, we offer:
Financial Services
- Personal Banking: Checking and savings accounts, debit cards, online and mobile banking, bill payments, and more.
- Loan Solutions: Competitive rates on personal loans, auto loans, home equity loans, credit cards, and more.
- Investment & Retirement Services: IRAs, certificates of deposit, and investment opportunities.
- Business Solutions: Business checking accounts, commercial loans, and tailored financial guidance.
Community Commitment
We are proud to actively support the Austin community through financial literacy programs, local partnerships, and ongoing initiatives. We are committed to fostering a culture of financial inclusion and empowering our members to achieve their financial goals.
Why Choose Velocity Credit Union?
- Competitive Rates & Fees: Enjoy high-interest savings accounts and competitive loan rates, along with low fees compared to traditional banks.
- Personalized Service: Our dedicated team is committed to understanding your unique needs and providing personalized guidance.
- Convenient Services: Enjoy seamless online and mobile banking, branch accessibility, and convenient loan options.
- Strong Community Focus: We reinvest in the Austin community through financial literacy programs and local partnerships.
Service Issues
Many reviewers have expressed frustration with the service provided by Velocity Credit Union. Some have reported having to wait in long lines, being treated rudely, and receiving incorrect information. In particular, authors Shannon Obrien, Blanca Guerrero, Will R., and Jenny Pierino Bregenzer have all had negative experiences with customer service. Obrien and Pierino Bregenzer specifically mentioned having trouble with fraudulent charges and issues with card services.
Confusion and Inconsistent Policies
Some reviewers have expressed confusion about the policies and procedures of Velocity Credit Union. Obrien and Guerrero both mentioned issues with having their deposits put on hold, and Guerrero specifically mentioned a lack of communication about the bank's policy on accepting coins as currency. Pierino Bregenzer's experience with fraudulent charges and lack of resolution also highlights a potential issue with the credit union's policies.
Positive Reviews
Despite the negative reviews, some authors have had positive experiences with Velocity Credit Union. Ben Gomez praised the friendly service, online banking, and mobile app, and Evan Davis mentioned the credit union's friendly staff and timely processing of transactions. Amanda Gomez and Bette Pritchett also praised individual employees for their helpfulness and efficiency.
Buildings and Locations
Some reviewers have commented on the physical locations and buildings of Velocity Credit Union. Glenn D. mentioned long wait times at the drive-through and declined service, while Abedi Jamac praised the front desk staff at a specific branch.
Employee-Client Relationships
The reviews also highlight the importance of employee-client relationships. Authors King Terrell and Bette Pritchett praised specific employees for their professionalism and helpfulness, while Pierino Bregenzer and Heidi A. mentioned poor treatment by employees.
Closing
Overall, the reviews suggest that Velocity Credit Union has a mixed reputation, with some authors having positive experiences and others experiencing frustration and disappointment.
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