Business Details
12 Years
experience
Emergency
services
Your Trusted Property Management Partner
Gold Property Management is a boutique firm dedicated to delivering tailored property management solutions for residential and commercial HOAs, rental properties, and investment portfolios. With over two decades of combined experience, our team of seasoned professionals specializes in maximizing property profitability through proactive maintenance, capital improvement oversight, and innovative technology integration. We prioritize personalized service, fostering strong tenant relationships and maintaining a 97% occupancy rate for investment properties in the Merrimack Valley and North Shore regions.Our approach combines certified expertise, including CMCA designations and Tax Credit Specialist credentials, with a commitment to transparency and client satisfaction. Founded in 2014, we continue to build on our legacy of excellence by addressing client needs through customized strategies and 24/7 emergency support.
Services
Property Management
Rental Management
HOA Management
Investment Property Management
Rehabilitation Management
Details
- Year established: 2014
Highlights and features
- Over 25 years of combined industry experience in HOA and investment property management
- Tailored solutions for each client's unique property requirements
- Certified professionals with CMCA designations and Tax Credit Specialist credentials
- Proven 97% occupancy rate for investment properties
- 24/7 emergency maintenance support with rapid response guarantee
What people say
Responsive and proactive management
Excellent job overseeing properties
Highly recommend their services
Quick to solve issues
Professional and courteous team
Services
Property Management
We provide comprehensive oversight for residential and commercial HOA communities, ensuring regulatory compliance and maintaining property value through preventive maintenance programs. Our services include budgeting, vendor coordination, and capital improvement planning tailored to each association's unique needs in the Merrimack Valley region.
Investment Property Management
Our investment property solutions focus on maximizing occupancy rates (averaging 97%) and financial returns through strategic marketing, tenant screening, and expense optimization. With expertise in both residential and commercial properties, we implement data-driven approaches to enhance long-term asset value for individual investors and institutional clients.
Rental Property Rehabilitation
Specializing in pre-occupancy upgrades and ongoing maintenance, our rehabilitation services include construction project management and vendor network coordination. We address structural, mechanical, and cosmetic improvements while ensuring compliance with HUD standards and local housing regulations across Massachusetts communities.
Online Portal Services
Our technology platform enables property owners and tenants to access account information, submit maintenance requests, and make payments 24/7. The system provides real-time financial reporting, document storage, and communication tools to streamline property management operations for associations and individual investors.
Emergency Maintenance Support
Critical issue resolution is available through our after-hours hotline for plumbing failures, heating system outages, and safety hazards. Our rapid response team maintains pre-established vendor relationships to ensure timely fixes while minimizing property damage and tenant inconvenience.
People
Michael McMullen
Founder & President
28-year property management veteran with expertise in HOA operations, capital project oversight, and compliance standards. Previously held executive roles at Boston Realty Works and Premier Property Solutions before founding GPM in 2014.
Vikkilyn Gallagher
Senior Consultant
Business administration expert with 15+ years in real estate and retail consulting. Holds CMCA certification and manages investor relations while overseeing financial controls and tax credit compliance for GPM's portfolio.
James Kerrigan
Property Manager
7-year GPM team member with dual expertise in maintenance operations and financial management. Focuses on proactive budget planning and capital assessments for Merrimack Valley associations while maintaining local vendor networks.
Monice Loff
Real Estate Manager
20+ year veteran in HOA management with Massachusetts and New Hampshire real estate licenses. Specializes in condominium community relations and serves as a Massachusetts Notary Public for property documentation needs.
Ken Gass
Portfolio Manager
Hospitality industry veteran bringing customer service focus to property management. Oversees operational efficiency improvements while applying project management expertise to maintenance and vendor coordination challenges across GPM's portfolio.
Questions
How long has Gold Property Management been operating?
We were founded in 2014 by Michael McMullen, though our team collectively has over 25 years of experience in property management.
What geographic areas do you cover?
Our primary service area includes the Merrimack Valley and North Shore regions of Massachusetts, with select properties in southern New Hampshire.
What are your office hours?
Regular business hours are Monday through Friday from 8:30 AM to 4:30 PM. Emergency maintenance support is available 24/7.
How do I make a maintenance request?
Submit any maintenance concern through your online portal or contact our after-hours emergency line for urgent issues requiring immediate attention.
Do you offer online payment options?
Yes, we encourage all clients to use our secure portal system for rent payments, fee settlements, and financial account management.
What industry certifications do your staff hold?
Our team includes Certified Managers of Community Associations (CMCA), Tax Credit Specialists, and licensed real estate professionals in Massachusetts and New Hampshire.
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