Business Details
35 Years
experience
Trusted Gym Software for Over 30 Years
Twin Oaks Software Development has been empowering fitness clubs with innovative software solutions since 1991. Our team combines decades of industry experience with a deep understanding of gym operations to deliver tools that drive profitability, member retention, and operational efficiency. With over 100 features tailored to club management, we provide seamless billing automation, real-time data insights, and hands-on U.S.-based support. Our commitment to continuous improvement is reflected in our 90%+ customer retention rate and proven revenue growth strategies.Backed by former gym owners, we prioritize long-term partnerships over transactional relationships, ensuring clients receive personalized guidance and proactive problem-solving. From data migration to staff training, our services extend beyond software to address every aspect of club management. Recognized for pioneering advancements in fitness technology, we remain focused on delivering solutions that adapt to evolving industry needs while maintaining the reliability our clients trust.
Services
Gym Management Software
Billing Automation
Member Retention Tools
Client Support Services
Data Migration
Details
- Year established: 1991
Highlights and features
- 30+ years of fitness industry expertise
- 90%+ customer retention rate
- U.S.-based support team with gym operational experience
- 100+ club-specific features with no hidden fees
- Proven ROI through smarter billing automation
Associations and certifications
- PNC Bank, N.A.
What people say
Perfecting platform for decades
Treated like family
Support picks up phone immediately
Billing efficient and accurate
Helps collect overdue payments
Services
Gym Management Software
Our comprehensive platform streamlines gym operations with integrated tools for billing, scheduling, and member engagement. Designed by former gym owners, it offers real-time analytics, automated workflows, and customizable interfaces to improve efficiency. The system supports multi-location management while maintaining compliance with industry standards.
Billing Automation
Advanced billing solutions reduce revenue loss through automated payment recovery, real-time monitoring, and flexible billing cycles. Features include credit card updates, resubmission tools, and interchange pricing to maximize profitability while minimizing administrative overhead for fitness club operators.
Member Retention Tools
Digital solutions enhance member experience through mobile check-in, class scheduling, and personalized portals. Gamification features, automated communications, and promotional tools help gyms improve retention rates and foster long-term member relationships through consistent engagement.
Client Support Services
Dedicated U.S.-based support includes data migration, staff training, and returns management. Our team provides proactive guidance and immediate access to knowledgeable personnel, ensuring smooth implementation and ongoing operational success through personalized service delivery.
Data Migration
In-house experts handle secure data conversions from legacy systems with accuracy and minimal disruption. The process maintains data integrity while transitioning membership records, billing information, and operational history to our platform, ensuring seamless continuity for gym operations.
Questions
What gym management features does Twin Oaks offer?
Our platform includes billing automation, member portals, scheduling tools, inventory tracking, and real-time reporting with 100+ customizable features for comprehensive club management.
How does Twin Oaks help gyms increase revenue?
We reduce payment losses through automated recovery tools, interchange pricing, and real-time billing monitoring while providing data-driven insights to optimize membership retention strategies.
What support services are included?
Clients receive data migration, staff training, returns management, and 24/7 U.S.-based technical support with direct access to experienced personnel.
Is Twin Oaks suitable for multi-location gyms?
Our system supports seamless management of multiple locations with centralized billing, cross-club member access, and unified operational reporting for enterprise-level efficiency.
How does the software improve member retention?
Digital tools like mobile check-in, class scheduling, gamification features, and personalized communications help gyms maintain member engagement and reduce churn rates.
What billing options are available?
Flexible cycles including monthly, bi-weekly, annual, and custom billing with automated payment recovery tools and credit card updater functionality to maintain consistent cash flow.
