Business Details
Emergency
services
Your Trusted IT Support Partner in Washington DC Metro Area
Intelice Solutions is a Microsoft partner dedicated to delivering end-to-end IT solutions that address business challenges through infrastructure, platform, and application-level technology support. Our mission is to empower businesses with seamless technology solutions, ensuring proactive monitoring, robust cybersecurity, and customized IT strategies that align with organizational goals. We prioritize transparency, rapid response times, and comprehensive support models tailored to each client's unique needs. With a focus on eliminating downtime and fostering growth, we offer 24/7 help desk support, network monitoring, and cloud services designed to enhance productivity and security.Our team operates as an extension of our clients' internal teams, providing dedicated technical leadership and proactive problem-solving. We specialize in risk management, compliance frameworks, and scalable IT infrastructure that accommodates business expansion while maintaining operational efficiency. Our approach combines industry certifications, proven methodologies, and client-centric values to transform IT from a cost center into a strategic growth driver.
Services
Managed IT Services
Cybersecurity Solutions
Cloud Services
Microsoft 365 Consulting
IT Strategic Planning
Network Monitoring
Data Backup
Disaster Recovery
Help Desk Support
Co-Managed IT
Highlights and features
- We guarantee 24/7 help desk response within 90 seconds or $100 credit
- Our dedicated technical leads provide personalized IT infrastructure management
- Proactive network monitoring prevents 90% of potential system failures
- Customized cybersecurity frameworks meet HIPAA, HITECH, and PCI-DSS compliance
- Proven track record with 90-day money-back service guarantee
Associations and certifications
- Microsoft Gold Certified Partner
What people say
Prompt and courteous service
Quick issue resolution
Proactive monitoring
Dedicated technical support
Reliable IT infrastructure
Services
Managed IT Services
Our fully-managed IT services provide 24/7 monitoring and proactive maintenance for complete technology infrastructure. We handle server administration, network security, and system updates to prevent downtime while maintaining compliance with industry standards. Our co-managed solutions integrate with existing IT teams to enhance capabilities without disrupting current operations.
Cybersecurity Solutions
Comprehensive cybersecurity protection includes threat detection, incident response, and compliance management. We implement multi-factor authentication, dark web monitoring, and security awareness training while maintaining HIPAA and PCI-DSS compliance. Our proactive monitoring identifies vulnerabilities before they become breaches, protecting sensitive business data.
Cloud Services
Managed cloud solutions optimize infrastructure for scalability and security. We handle cloud migration, virtual desktop implementation, and data center hosting while ensuring seamless integration with on-premises systems. Our experts maintain cloud security protocols and provide ongoing optimization to match evolving business needs.
Microsoft 365 Consulting
Specialized Microsoft 365 implementation includes environment assessment, migration planning, and user training. We optimize Teams collaboration, SharePoint integration, and cloud storage while maintaining enterprise-grade security. Continuous management ensures maximum utilization of productivity tools.
IT Strategic Planning
Custom IT strategy development aligns technology investments with business objectives. We conduct infrastructure assessments, create technology roadmaps, and implement governance frameworks. Our planning ensures IT investments directly support organizational growth and operational efficiency.
Questions
What geographic areas do you serve?
We provide IT services throughout the Washington DC metro area, including Frederick, MD and Reston, VA.
Do you offer 24/7 IT support?
Yes, our help desk provides 24/7/365 support with guaranteed response within 90 seconds during critical incidents.
What cybersecurity protections do you implement?
We deploy multi-factor authentication, dark web monitoring, security information event management, and regular compliance audits.
Can you support both cloud and on-premises infrastructure?
Our hybrid IT management handles both cloud environments and traditional on-premises systems with equal expertise.
What service level agreements do you offer?
We guarantee 99.9% network uptime, 15-minute ticket response times, and 90-day satisfaction guarantees.
