Business Details
Emergency
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Expert Phone & IT Repair Services in Baltimore
Down The Street IT has established itself as a trusted provider of technology repair and IT support services in Baltimore. With certified technicians specializing in Apple, Dell, and HP devices, we deliver fast, reliable repairs for all major brands and models, including same-day service for cracked screens and hardware failures. Our commitment to excellence is underscored by a 100% customer satisfaction guarantee, ensuring every repair meets rigorous quality standards. Beyond consumer electronics, we offer comprehensive IT solutions for businesses, including 24/7 help desk support, network management, antivirus protection, and cloud services.Our team combines over 30 years of combined experience in both large and small business environments to provide tailored technical support that aligns with modern technological demands. We prioritize transparency, offering competitive pricing and clear communication throughout every service interaction. By maintaining industry-standard certifications and utilizing enterprise-grade tools, we ensure both individual and business clients receive expert-level service. Our dedication to the local community is reflected in our focus on building long-term relationships through dependable, high-quality technical solutions.
Services
Phone Screen Repair
Computer Diagnostics
IT Support
Remote Assistance
Data Backup
Highlights and features
- Certified technicians with industry-standard expertise
- Same-day repairs for phones and computers
- 100% satisfaction guarantee on all services
- 24/7 help desk and on-site IT support
- Competitive pricing with transparent billing
Associations and certifications
- Certified Apple Technicians
- Certified Dell Technicians
- Certified HP Technicians
What people say
Fast screen repair
Certified experts
24/7 availability
Competitive pricing
Reliable IT support
Services
Phone Screen Repair
We specialize in replacing cracked or damaged phone screens for all major brands. Our certified technicians complete most repairs within 30 minutes using high-quality replacement parts. This service ensures your device functions like new while maintaining data integrity throughout the process.
Computer Diagnostics
Our team identifies and resolves hardware failures in laptops and desktops. After initial consultation, technicians typically complete repairs within 1-2 hours onsite. We handle component replacements and system optimizations to restore full functionality to your computing devices.
IT Support
We provide comprehensive IT infrastructure management including network setup, server monitoring, and security compliance. Our 24/7 help desk offers remote and on-site support for businesses of all sizes. This includes antivirus protection, cloud integration, and customized technical solutions tailored to organizational needs.
Remote Assistance
Our remote support service connects to your system with permission to resolve software issues. Technicians troubleshoot operating system problems, connectivity issues, and application errors through secure remote sessions. This service includes support for printers, USB devices, and network configurations.
Data Backup
We implement and maintain data protection solutions using industry-standard cloud platforms. Our backup and recovery systems ensure business continuity through automated backups and rapid data restoration. This includes Azure and Office365 integration for secure offsite data storage.
People
Melissa
Team Lead
With over 30 years of business experience, Melissa oversees technical operations and community engagement. She ensures all services meet quality standards while maintaining focus on local client relationships.
Jamie
Senior Technician
Certified in multiple device platforms, Jamie specializes in complex repairs and IT infrastructure solutions. He brings extensive experience in both consumer electronics and enterprise systems maintenance.
Erik
IT Specialist
Erik focuses on network security and cloud integration services. His expertise includes implementing antivirus solutions and managing data protection systems for business clients across Baltimore.
Questions
How do I schedule a home visit?
Fill out our online form to request a technician visit at your convenience.
How long does phone screen repair take?
Most screen replacements complete in 30 minutes or less, depending on damage severity.
Can you fix other device screens?
Yes, we repair cracked screens on phones, tablets, laptops, and monitors.
What IT services do you offer?
We provide 24/7 help desk support, network management, antivirus protection, and cloud solutions.
Do you offer remote computer repair?
Yes, we provide remote support for software issues with internet-connected devices.
