Business Details
25 Years
experience
Your Trusted IT and Geospatial Solutions Partner
Founded in 2001, Symago has built a reputation as a trusted technology partner for businesses seeking innovative solutions in interactive voice response (IVR), geospatial services, and IT consulting. Our team of seasoned professionals brings over 30 years of combined industry experience, delivering tailored technology strategies that enhance operational efficiency and customer engagement. We specialize in bridging the gap between emerging technologies and practical business applications, ensuring clients receive solutions that align with their unique challenges. As a minority-owned, woman-owned small business, we prioritize personalized service and maintain a GSA IT Schedule 70 contract to provide competitive rates for both public and private sector clients.Our commitment to quality is reflected in our ISO-certified processes, robust security frameworks, and a client retention rate that spans decades. From initial technology assessments to full-scale implementation and ongoing support, we work collaboratively with organizations to optimize their technology investments. Our expertise extends across government agencies, healthcare providers, non-profits, and private enterprises, with proven success in deploying scalable IVR systems, geospatial analytics platforms, and customized IT infrastructure. Headquartered in Gaithersburg, Maryland, we serve clients nationwide while maintaining the agility and responsiveness of a boutique technology firm.
Services
IVR Technology
Geospatial Data
IT Resources
Payment Solutions
Custom Solutions
GIS Mapping
Technology Assessment
Project Management
Software Development
Maintenance Support
Details
- Year established: 2001
Highlights and features
- We offer 30+ years of combined experience in IVR and geospatial technologies
- Our GSA Schedule 70 contract ensures competitive government pricing
- We deliver customized solutions for healthcare, government, and private sectors
- Our team includes certified professionals with security clearance capabilities
- We maintain 24/7 payment processing systems with PCI compliance
Associations and certifications
- GSA IT Schedule 70
What people say
Met vendor requirements
Charisma that distanced them
Delivered affordable service
Quickly resolved technical problems
Flexible and responsive
Services
IVR Technology
Our interactive voice response solutions enable businesses to automate customer interactions through advanced telephony systems. These scalable platforms handle high-volume call traffic while maintaining enterprise-grade security. Clients benefit from reduced operational costs and improved customer service through 24/7 automated support capabilities.
Geospatial Services
We provide comprehensive geospatial data analysis and mapping solutions that transform location-based information into actionable insights. Our systems support 3D visualization, real-time data integration, and custom dashboard development for improved decision-making across multiple industries including urban planning and environmental management.
IT Consulting
Our IT consulting services cover cybersecurity, system architecture, and legacy technology modernization. We offer expert guidance on technology selection, implementation strategies, and process optimization to help organizations maximize their technology investments while maintaining compliance with industry standards.
Payment Solutions
SymPay provides secure IVR-based payment processing systems that accept credit card and electronic check payments. This 24/7 solution reduces manual processing costs while offering multi-language support and PCI-compliant security features for merchants and utility providers.
Custom Solutions
We develop customized technology solutions that address specific business requirements through full lifecycle application development. Our approach combines agile methodology with domain expertise to deliver systems that integrate seamlessly with existing infrastructure and scale with organizational growth.
People
William Rhodes
Pharmacy Project Manager, Logistics
With extensive experience in healthcare logistics, William leads pharmacy technology implementations that improve patient access and operational efficiency through innovative IVR solutions.
David Yancy
Wildlife Biologist
David specializes in wildlife management systems integration, overseeing the implementation of IVR-based harvest reporting systems that have increased reporting accuracy and operational efficiency.
Earl Eutsler
Associate Director of Urban Forestry Division
An expert in urban forestry technology, Earl works with Symago to implement geospatial solutions that enhance urban planning and environmental management capabilities.
Dave Fye
IT Pharmacist
With six years of collaboration experience, Dave provides specialized IT pharmacy solutions that integrate seamlessly with existing healthcare technology ecosystems.
Michael Best
Owner
As an automotive industry leader, Michael implemented Symago's payment solutions that reduced repossessions by 20% and improved operational efficiency through automated payment systems.
Questions
What industries does Symago serve?
We work with government agencies, healthcare providers, non-profits, and private sector companies requiring specialized technology solutions.
Do you offer customized IVR solutions?
Yes, we develop tailored IVR systems with features like multi-language support, voice recognition, and integrated payment processing.
Are your geospatial solutions scalable?
Our GIS platforms support both small-scale projects and enterprise-level implementations with real-time data integration capabilities.
Is Symago GSA-compliant?
Yes, we hold GSA IT Schedule 70 contract (47QTCA19D00AL) for government technology services.
How secure are your payment systems?
Our SymPay solution maintains PCI compliance with encrypted transactions and secure data handling protocols.
Do you support legacy system modernization?
Yes, we specialize in updating legacy technologies like COBOL and Assembly while maintaining system integrity.
