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Passionate About Providing Exceptional Housing Experiences
For over 50 years, Hub Realty Associates has been a leading provider of quality residential properties across Connecticut, New York, and Pennsylvania. We take pride in creating vibrant communities and offering exceptional resident experiences. Our dedicated team is committed to maintaining meticulous properties, prioritizing resident satisfaction, and fostering a sense of home.
Our Vision
Our vision is to empower residents to enjoy exceptional living experiences in comfortable and well-maintained apartments and homes. We believe in creating welcoming communities where residents feel connected, valued, and at ease.
What Sets Us Apart
- Exceptional Customer Service: Our dedicated team is responsive, proactive, and committed to resolving issues promptly and efficiently.
- Attention to Detail: We meticulously maintain our properties, ensuring a pristine and comfortable living environment.
- Responsive Communication: We prioritize clear and timely communication with residents, addressing concerns and fostering a sense of trust.
- Community Focus: Our communities promote social interaction and neighborly connections, fostering a sense of belonging.
Our Services
Hub Realty offers a comprehensive range of services to ensure a seamless and enjoyable experience for our residents:
- Comprehensive Property Management: We handle everything from rent collection to maintenance and repairs.
- Online Resident Portal: Pay rent, submit maintenance requests, and access community information easily through our secure online portal.
- Move-In & Move-Out Assistance: We streamline the moving process with convenient move-in and move-out services.
- Referral Program: Refer a friend or colleague and receive a reward.
- Pet-Friendly Policies: We welcome well-behaved pets with specific policies and procedures.
Join Our Community
Discover the Hub Realty difference and find your perfect home in one of our beautiful communities throughout Connecticut, New York, and Pennsylvania. We invite you to explore our available properties, connect with our friendly team, and experience exceptional living at its finest.
Company Conduct and Communication
Reviews suggest that the company has issues with customer service, with some representatives being rude and disrespectful. There were instances where customers were not allowed to speak with a manager, and calls were hung up mid-conversation. Additionally, communication was lacking, leading to misunderstandings and unresolved issues.
Apartment Conditions and Maintenance
Some reviewers mentioned that the apartments were not as depicted on the website, with cleaning issues and maintenance problems. Laundry facilities were also a concern, with dirty and broken machines. Furthermore, some issues reported by residents were never resolved.
Rent and Fees
Several reviewers expressed dissatisfaction with the rent increase, with some experiencing significant hikes. There were also concerns about additional fees, including charges for property damage that were not specified.
Positive Experiences
A few reviewers had positive experiences with the company, praising responsive service requests, an easy online portal for rent payment, and helpful staff members. One reviewer appreciated the assistance they received during a difficult time.
Negative Experiences
Many reviewers had negative experiences, including issues with rent increases, poor maintenance, and unprofessional staff. Some felt taken advantage of, with excessive fees and charges. There were also concerns about safety and cleanliness.
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