At Genset Fire and Security, we are dedicated to providing top-notch integrated solutions for commercial fire alarm systems and low voltage systems in Central and South Florida. As a wholly-owned subsidiary of Genset Holdings, LLC, our corporate headquarters is located in Pompano Beach, FL, with a Central Florida operations center in Apopka, FL. With over 100+ years of combined experience in the sales, design, installation, and service of fire alarm systems and integrated security products, we are committed to delivering exceptional service to our customers.
Our Vision and Values
Our goal is to provide the highest quality Life Safety Systems and Security solutions, "Generating Peace of Mind" by guarding against system failure with immediate, expert response during emergency situations and normal day-to-day operations. We are committed to customer satisfaction, dictating that we will have a Genset employee answer every call promptly 24 hours a day, 7 days a week, 365 days a year, and provide high-quality, professional, and personalized service.
Our Services
We offer a comprehensive range of services, including:
- Fire Alarm System Service: We provide testing and inspection services to ensure your fire alarm system is functioning properly, and make repairs as needed.
- Runner Service: We can provide on-site response within 2 hours of an alarm signal and 4 hours of a trouble signal.
- Monitoring: Our Central Station Monitoring service is supported by ETL/UL Certified facilities, providing around-the-clock safety and assurance.
- Additional Services: We also offer testing, inspection, and service for other life safety systems, including structured cabling, fiber optics, access control, security CCTV surveillance, audio/video, paging/intercom, area of refuge, nurse call, public safety/BDA, and cellular systems.
Our Commitment
At Genset Fire and Security, we understand the importance of protecting people, property, and assets. That's why we are dedicated to providing exceptional service, expert knowledge, and prompt response to ensure your safety and peace of mind. Our team is committed to delivering outstanding customer service, and we strive to build long-term relationships with our clients.
Poor Customer Service
The reviewer, Blam Smith, has shared a negative experience, rating the business 1 star out of 5. The primary concern raised is the unprofessional behavior exhibited by the staff, particularly towards customers who are not Spanish or white. This implies that the business may have a bias towards certain racial or ethnic groups, leading to discriminatory treatment.
Lack of Inclusivity
The reviewer's experience suggests that the business may not provide equal treatment to all customers, which is a significant concern. This kind of behavior can be detrimental to the reputation of the business and may lead to a loss of customers.
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