Business Details
50+ Years
experience
Emergency
services
Your Trusted Insurance Partner Since 1964
Austin Insurance has been a trusted partner for individuals, families, and businesses since the early 1960s. Founded by Walter Austin in Braintree, MA, we remain family-owned and operate with a commitment to personalized service, cutting-edge technology, and dedicated support. Our hands-on approach includes in-person client meetings and property inspections to ensure accurate coverage tailored to each client's unique needs. We leverage advanced tools like CSR24, DocuSign, and Zoom to streamline the insurance process while maintaining a human-centric focus.Our team provides comprehensive guidance through claims processes, offering dedicated staff support to resolve issues promptly. With expertise in commercial and personal insurance, we serve clients across the South Shore, Cape, Plymouth, New Hampshire, and Maine. Our three-generation legacy reflects our dedication to building long-term relationships and delivering exceptional value through strategic partnerships with top-rated carriers.
Services
Business Liability Insurance
Commercial Property Insurance
Commercial Auto Insurance
Workers Compensation Insurance
Cyber Liability Insurance
Home Insurance
Flood Insurance
Boat Insurance
Details
- Year established: 1964
Highlights and features
- We meet every client in person and inspect properties before providing coverage
- We use CSR24, DocuSign, and Zoom for seamless digital insurance management
- Dedicated claims specialists support clients throughout the entire process
- Three generations of experience serving South Shore businesses and families
- Hands-on risk assessment identifies cost-saving opportunities and coverage gaps
What people say
Excellent customer service
Prompt and efficient
Knowledgeable about policies
Goes the extra mile
Invaluable asset to agency
Services
Business Liability Insurance
Protects businesses from financial losses due to liability claims covering general liability, cyber threats, and professional errors. Our team conducts on-site assessments to identify risk factors and secure customized solutions. We help clients navigate complex coverage options while maintaining competitive pricing through partnerships with top-rated carriers.
Commercial Property Insurance
Safeguards physical assets including buildings, equipment, and inventory against damage from fire, theft, and natural disasters. We perform detailed property inspections to accurately value assets and identify risk mitigation opportunities. Our specialists help clients select appropriate coverage limits and endorsements like business income protection and ordinance coverage.
Commercial Auto Insurance
Provides protection for company-owned vehicles and business-related driving activities. We analyze vehicle types, usage patterns, and driver histories to determine optimal coverage. Our services include risk assessment for specialized equipment and compliance with Massachusetts commercial auto insurance requirements.
Workers Compensation Insurance
Mandatory coverage for employee work-related injuries or illnesses. We help businesses comply with Massachusetts regulations while managing premium costs. Our support includes risk assessment, claims management, and safety program development to reduce workplace incidents and associated costs.
Cyber Liability Insurance
Protects against financial losses from data breaches and cyberattacks. We assess clients' digital risk profiles and implement coverage for data recovery, legal liabilities, and business interruption. Our team provides guidance on cybersecurity best practices and incident response planning to mitigate potential threats.
People
Richard T. Austin
CEO
Third-generation insurance leader with decades of experience guiding Austin Insurance's strategic direction. Specializes in commercial risk management and carrier partnerships while maintaining the agency's founding principles of personalized service.
Kyle W. Austin
President
Insurance industry veteran focused on operational excellence and technology integration. Oversees daily operations while ensuring adherence to the agency's commitment to hands-on client service and innovative insurance solutions.
Ryan M. Austin
Vice President
Commercial insurance specialist with expertise in cyber liability and emerging risks. Leads client consultations for technology-driven businesses while maintaining a focus on personalized insurance strategies and community engagement.
Questions
What commercial insurance policies are essential for small businesses?
Essential policies include business liability, commercial property, and workers' compensation insurance. We also recommend cyber liability coverage for digital risks and commercial auto insurance for business vehicles.
How does Austin Insurance handle claims processing?
We assign dedicated claims specialists who guide clients through documentation, coordinate with adjusters, and ensure timely resolution while providing ongoing support throughout the claims lifecycle.
Do you offer personalized insurance consultations?
Yes, we conduct in-person consultations and property inspections to understand your specific needs before recommending customized insurance solutions tailored to your business or personal requirements.
What areas do you serve?
We serve clients throughout Massachusetts including Norwell, Hingham, Whitman, Cape Cod, and Plymouth, with coverage options extending to New Hampshire and Maine.
How can technology improve my insurance experience?
Our digital tools enable 24/7 policy management through CSR24, electronic document signing via DocuSign, and virtual consultations using Zoom for convenient, efficient insurance administration.
What sets Austin Insurance apart from competitors?
Our unique approach combines in-person property inspections, dedicated claims support, and technology integration with three generations of local insurance expertise to deliver personalized, comprehensive protection.
