At Pit Shop Auto Repair, we pride ourselves on being the trusted auto repair shop for Grayslake and Libertyville residents since 2010. Our team of ASE certified technicians brings decades of combined experience to the job, ensuring that your vehicle receives the highest quality care. We understand the importance of a well-maintained vehicle, which is why we offer a wide range of services designed to keep your car running smoothly and efficiently.
Our Services
From routine maintenance such as oil changes and filter changes to complex repairs like engine overhauls and transmission replacements, we have the expertise and resources to handle it all. Our auto maintenance services include brake service, fluid changes, tire services, alignment inspections, and more. We also offer comprehensive auto repair services, including engine repair, transmission repair, electrical systems repair, steering and suspension repair, exhaust repair, fuel systems repair, heating and air conditioning repair, and axle and drive shaft repair.
Our Commitment to Excellence
At Pit Shop Auto Repair, we are committed to providing top-notch customer service and ensuring that our customers are completely satisfied with the work we do. We stand behind our work with a 3-year/36,000-mile warranty, and we strive to build long-term relationships with our customers. With hundreds of 5-star reviews, we are proud of our reputation as the go-to auto repair shop in Grayslake and Libertyville.
Our Team
Our team of highly trained and experienced technicians is dedicated to providing the highest level of service and expertise. We are equipped with the latest diagnostic tools and technology, and we are passionate about staying up-to-date with the latest industry developments. From routine maintenance to complex repairs, we have the expertise and resources to handle it all.
Overview
The Pit Shop received a mixed bag of reviews from customers who visited the shop for various services such as oil changes, brake repairs, and transmission replacement. Some customers praised the shop's excellent service, cleanliness, and competitive pricing, while others reported mixed experiences or complaints about communication breakdowns and upselling.
Cleanliness and Amenities
The shop's cleanliness and amenities were praised by several customers, who noted the availability of coffee, snacks, and TVs in the waiting area. Some customers appreciated the shop's organized and welcoming environment, which made their wait more comfortable.
Service Quality
Many customers praised the shop's staff for being knowledgeable, patient, and courteous. Some customers reported that the shop's employees took the time to explain the issues with their vehicles in detail and provided updates on the status of their work.
Pricing and Value
Some customers appreciated the shop's competitive pricing, while others felt that they were upsold on unnecessary services. One customer reported feeling pressured to purchase additional services due to their gender.
Communication
Communication breakdowns were reported by a few customers, who felt that they were not kept informed about the status of their repairs or were misled about the level of service that could be completed in a timely manner.
Specialty Services
The shop's ability to specialize in specific types of vehicles, such as Acura and Honda, was praised by some customers. One customer reported that the shop was expanding its services to include European vehicles.
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