Motor Works is a leading auto repair shop specializing in Honda, Toyota, Acura, Lexus, Scion, and Subaru vehicles. With over four decades of experience, we have built a reputation for delivering professional automotive care with integrity, compassion, and respect. Our clients rely on us for our expertise, honesty, and commitment to providing excellent service.
Who We Are
Motor Works, Inc. has been serving the Rockville, MD community since December 1979. Our team of skilled technicians is dedicated to maintaining and repairing your vehicles with the highest level of expertise and care. At Motor Works, we understand the importance of building trust with our clients, and we strive to provide an honest, hassle-free experience every time you visit us.
Complete Auto Care
We provide complete auto care for all makes and models of Honda, Acura, Toyota, Lexus, Scion, and Subaru vehicles. From routine maintenance to complex repairs, our skilled technicians have the knowledge and experience to get the job done right the first time. Our services include, but are not limited to, brake repair, exhaust systems, electrical repairs, suspension and alignment, engine performance, and emission control.
Perks of Being a Motor Works Client
When you choose Motor Works, you're not just getting expert auto repair and maintenance, you're also becoming part of the Motor Works family. We value our clients and aim to provide an exceptional experience every time you visit us. Our perks include:
- Complimentary coffee, Wi-Fi, and smiles in our well-appointed waiting area
- Complimentary loaner vehicles to keep you moving
- Complimentary shuttle service within reason
- Roadside assistance provided by Auburn Towing
- Before and after-hours drop-off/pick-up options
- Community support for local sports teams, boy scout troops, and more
- On-call client services
- Two-year, 24,000-mile warranty on everything we do
- Referral program to reward our clients for spreading the word about Motor Works
Wisdom Credits
We appreciate our retired clients and offer a 3% discount on services (excluding tires, batteries, sublets, and fuel) as a token of our gratitude for their loyalty and continued support.
Request an Appointment
If you're looking for the best auto repair shop in Rockville, MD, look no further than Motor Works. Our team of experts is here to provide you with unparalleled service, delivering honest and reliable auto care. Contact us today to schedule your appointment and experience the Motor Works difference for yourself.
Exceptional Customer Service
Motor Works has consistently received high ratings from its customers, with many praising the excellent customer service they receive. The staff is described as nice, helpful, and knowledgeable, with many technicians going above and beyond to ensure that customers are satisfied with the work done on their vehicles.
Honest and Transparent
The mechanics at Motor Works are praised for being honest and transparent about the work they do. They clearly communicate with customers about what needs to be done and provide estimates in writing. They also use OEM parts, which customers appreciate.
Clean and Welcoming Environment
The office and shop are described as clean and welcoming, which is important to many customers. The staff is also knowledgeable about the vehicles they work on and are able to provide helpful advice and guidance.
Negative Experience
However, one customer had a negative experience with the phone answerer, who was described as incredibly rude and hung up on the customer in mid-sentence. Despite this, the customer acknowledges that the technicians are great, but the poor customer service may have lost their business.
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