At Sendaishi Pet Resort, we're passionate about providing top-notch pet care services that cater to the unique needs of your furry friends. Our experienced team of animal lovers is dedicated to creating a safe, comfortable, and fun environment for your pets to thrive in.
As a professional pet care facility, we understand the importance of providing a stress-free experience for pets and their owners. Our 60-acre country retreat in Manchester, NH, offers a serene and peaceful atmosphere, perfect for pets to relax and unwind.
Our Services
We offer a range of services designed to meet the individual needs of your pets. Our state-of-the-art facilities and experienced staff ensure that your pets receive the highest level of care and attention.
- Pet Boarding: Our spacious kennel runs are designed to provide your dog with a comfortable and relaxing stay. We offer activities such as Playschool, Nature Walks, and Swimming to keep your dog engaged and active during their stay.
- Cat Boarding: Our cattery is a separate building from the dog kennel, providing a peaceful and calm environment for your feline friend. Each suite is equipped with multiple levels for resting and views of the outside.
- Doggy Daycare: Our daycare program is designed for friendly dogs who love to socialize and play. We have five separate fenced-in play-yards for your dog's safety and enjoyment.
- Grooming: Our professional groomers are experienced in providing a range of grooming services to keep your pet looking and feeling their best.
Our Story
Sendaishi Pet Resort was founded in 1976 by Joyce and Bill Matott, two passionate animal lovers who wanted to provide a safe and loving environment for pets. Over the years, we've grown and expanded our facilities to cater to the evolving needs of pet owners. Today, we're proud to be one of the largest boarding complexes in Northern New England.
Our Mission
At Sendaishi Pet Resort, our mission is to provide a clean, caring, and loving environment for pets, where they can feel safe, happy, and loved. We're committed to delivering exceptional pet care services that exceed your expectations and provide a worry-free experience for you and your pet.
Overall Experience
The overall experience at Sendaishi is mixed, with some customers having a positive experience and others having a negative one.
Positive Aspects
- Friendly and caring staff, with some staff members going above and beyond to care for pets
- Clean facilities and a comfortable environment for pets
- Flexible scheduling and accommodating staff
- Pets seem to enjoy their time at Sendaishi and are well-cared for
Negative Aspects
- Rude and unprofessional staff, including the owner, in some cases
- Neglect and lack of attention to pets' needs, resulting in accidents and health issues
- Miscommunication and unresponsiveness to concerns from pet owners
- Overcrowding and unsanitary conditions in some cases
Medication and Health Concerns
- Several customers reported issues with their pets' medication not being administered correctly or at all
- Pets were not fed according to their individual needs, leading to health problems
- One customer's pet contracted kennel cough, and another pet was sedated unnecessarily
Customer Service
- Some customers felt that staff were unhelpful and unresponsive to their concerns
- Others felt that staff were rude and condescending
- A few customers reported that their reviews were deleted or ignored by Sendaishi
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