Helping businesses grow by telling their story
Our Mission: Building a Strong Financial Foundation Together
At Fibre Financial Group, we're a local credit union serving Cowlitz County, Washington and beyond. We believe in building strong relationships with our members and empowering them to achieve financial success.
Our team of dedicated professionals is passionate about providing personalized financial services tailored to your unique needs. We offer a comprehensive suite of services designed to meet all your financial goals, from everyday banking and savings to wealth management and retirement planning.
What Sets Us Apart
- Local Focus: We are committed to serving our community and reinvesting our profits back into the area.
- Personalized Service: We take the time to understand your individual needs and goals, and tailor our services accordingly.
- Competitive Rates: We offer competitive interest rates on savings and investment accounts, ensuring your money works for you.
- Wide Range of Services: We provide a comprehensive selection of products and services, covering all aspects of your financial life.
- Strong Community Involvement: We are dedicated to supporting local businesses and organizations through various initiatives and programs.
Personal Banking
- Everyday checking and savings accounts
- High-yield savings account
- Money market checking
- Retirement planning and investments
- Loan options for auto, home equity, personal, and more
Business Banking
- Business checking accounts
- Commercial loan options
- Business online banking
- Card processing services
Digital & Virtual Services
- Online banking and mobile app
- Direct deposit, payroll deduction, and automatic transfers
- Digital wallet and ITM services
- Remote deposit capture
- Virtual financial consultations and workshops
Community Involvement
- Financial education programs
- Community scholarships
- Volunteer opportunities
Join Us!
At Fibre Financial Group, we believe in the power of community and collaboration. We encourage you to join us and experience the benefits of membership. With competitive rates, personalized service, and a commitment to community, we are confident that Fibre Financial Group is the best place to take charge of your financial future.
Excellent Customer Service
The majority of reviewers praised the exceptional customer service provided by Fibre Federal staff members, including Phoebe, Paula, Jared, Anastasia, Krista, Elizabeth, Madison, and others. They were described as professional, patient, pleasant, friendly, courteous, knowledgeable, and efficient in resolving technical errors, assisting with banking issues, and providing personalized support.
Positive Experiences with Staff
Many reviewers highlighted the positive interactions they had with specific staff members, who went above and beyond to ensure their needs were met. They were impressed by the staff's ability to explain complex banking concepts, their willingness to listen, and their commitment to finding the best solutions.
Appreciation for Personalized Support
Reviewers appreciated the personalized support they received from Fibre Federal staff, which made them feel valued and supported. They praised the staff for being understanding, empathetic, and patient, especially during difficult financial times.
High-Quality Banking Services
Some reviewers commended Fibre Federal for its high-quality banking services, including its mobile app, online banking, and loan services. They appreciated the convenience, ease of use, and reliability of these services.
Areas for Improvement
A few reviewers expressed dissatisfaction with the changes to the bank's operations, including the reduced availability of receptionists, the roping off of the loan area, and the replacement of drive-up tellers with video chat and machines.
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