Business Details
Trusted Customer Communications Solutions for Businesses
OSG delivers customer communication solutions that exceed client expectations and meet consumer preferences. With over 50 years of experience, we are a leader in Customer Communications Management (CCM), combining experienced leadership with best-in-class solutions, technology, and capabilities. Our comprehensive suite of products drives action, loyalty, and retention for 4,400 clients. We focus on creating engaging relationships through one communication at a time across customer journeys.Our team of communication experts ensures regulatory compliance while streamlining communication touchpoints to reduce costs and improve customer experiences. We serve industries such as financial services, healthcare, insurance, telecommunications, and government, offering tailored solutions that enhance engagement and operational efficiency.
Services
Customer Communications Management
Predefined Journeys
AI Communication Framework
Self-Service Portal
Payment Solutions
Lockbox Processing
Direct Mail Services
Print Outsourcing
Regulatory Compliance Support
Multichannel Delivery
Highlights and features
- We offer 50 years of expertise in managing billing and payment journeys.
- We provide predefined, plug-and-play customer communication journeys for multiple industries.
- Our digital-first approach integrates print and digital channels seamlessly.
- We have a national production footprint for efficient communication delivery.
- Our solutions ensure regulatory compliance across all communication types.
Associations and certifications
- SOC 1 Type II
- HIPAA
What people say
Knowledgeable and understand our needs
Great partner for us
Always responsive to our needs
Efficient company to work with
Enhance policyholder engagement
Services
Customer Communications Management
Our Customer Communications Management (CCM) solutions streamline regulatory and transactional communications across print and digital channels. With 50 years of expertise, we ensure compliance while enhancing customer engagement through personalized, data-driven messaging. Our services help organizations reduce costs and improve retention by delivering the right message at the right time.
Predefined Journeys
Predefined Journeys offer plug-and-play customer communication templates tailored to specific industries. These journeys automate regulatory communications, ensuring timely, personalized interactions that boost engagement and reduce operational costs. Our solutions support multichannel delivery and real-time adjustments based on customer behavior and preferences.
AI Communication Framework
The Orion AI framework uses predictive analytics and real-time insights to orchestrate personalized customer communications. It integrates data from multiple sources to deliver next-best messaging across channels, improving engagement and compliance. This scalable platform supports industries like healthcare, finance, and utilities with secure, intelligent interactions.
Payment Solutions
Our payment solutions integrate seamlessly with customer communications, enabling multichannel payment options like email, SMS, and print. We support credit cards, ACH, digital wallets, and check processing to reduce Days Sales Outstanding (DSO) and enhance customer satisfaction through secure, compliant transactions.
Lockbox Processing
Lockbox Processing accelerates check deposits and improves cash flow by converting paper checks into electronic payments. Our secure, SOC 1 Type II compliant service reduces manual processing costs, offers fraud protection, and provides real-time tracking for businesses handling high check volumes.
People
Dean Cherry
Chief Executive Officer
Dean Cherry brings 35+ years of executive leadership in print and mail industries. He has driven growth at companies like RR Donnelley and Cenveo, focusing on operational excellence and customer satisfaction. Holds a finance degree and MBA from Murray State University.
Bob Nelson
Chief Revenue Officer
Bob Nelson has 25+ years of revenue growth leadership in print and digital sectors. He previously led sales at IonQ and RR Donnelley, specializing in strategic business development. Holds a business administration degree from the University of Southern California.
Mike Barenklau
Chief Operating Officer
Mike Barenklau has extensive operational leadership in print and digital communications. He previously managed $400M+ operations at RR Donnelley, focusing on efficiency and customer satisfaction. Holds an electrical engineering degree from South Dakota State University.
Brett Shroll
Chief Financial Officer
Brett Shroll has 25+ years of global financial leadership across industries like consumer goods and fintech. He has driven business development and financial strategy at companies including Spectrum Brands and Zenith American Solutions. Holds a finance degree and MBA from UW-Whitewater.
Gautam Anne
Chief Information Officer
Gautam Anne leads OSG's technology strategy with 25+ years of experience in digital transformation across healthcare and financial services. He has held senior roles at Pitney Bowes and Oracle, focusing on cloud operations and cybersecurity. Holds degrees in electrical engineering and computer science.
Questions
What industries does OSG serve?
OSG serves financial services, healthcare, insurance, telecommunications, property management, and government sectors with tailored communication solutions.
How does OSG ensure regulatory compliance?
Our solutions integrate SOC 1 Type II and HIPAA compliance frameworks, with predefined journeys designed for industry-specific regulations.
Can OSG handle multichannel communication strategies?
Yes, our platform orchestrates messages across print, email, SMS, and digital channels using real-time customer data analytics.
What payment solutions does OSG offer?
We provide integrated payment processing with options for credit cards, ACH, checks, and digital wallets through our JourneyConnect platform.
How does OSG support self-service communication management?
Our Self-Service module allows real-time updates to communications without IT involvement, reducing time-to-market for changes.
What security measures protect customer data?
We implement enterprise-grade cybersecurity protocols, including encryption and access controls across all communication channels.
