Business Details
Emergency
services
24/7 Damage Restoration Experts in Oak Ridge, TN
At SERVPRO of Loudon & Roane Counties, we operate with a singular mission: to make a positive difference in our community through compassionate and expert restoration services. Our team combines technical expertise with genuine care, addressing water damage, fire cleanup, mold remediation, and storm recovery for homes and businesses across Oak Ridge, Lenoir City, Harriman, and surrounding areas. With 24/7 emergency response capabilities, we prioritize rapid action to minimize damage and restore normalcy. Our owners, John and Kristina Greenway, bring specialized leadershipJohn as a leader in SERVPRO's Large Loss Response Team and Kristina as a Certified BioRecovery Master with national recognition in biohazard restoration. We treat every property as if it were our own, leveraging decades of combined experience to deliver reliable, transparent service.Our commitment extends beyond technical skill; we focus on restoring comfort and peace of mind during challenging times. As active members of the American BioRecovery Association, we uphold the highest industry standards while maintaining a neighborly approach. From initial assessment to final walkthrough, our team ensures every project meets our rigorous quality benchmarks. This dedication has earned us a trusted reputation in East Tennessee for over a decade. When disasters strike, SERVPRO of Loudon & Roane Counties stands ready to provide expert restoration that feels 'Like it never even happened.'
Services
Water Damage
Fire Damage
Mold Remediation
Storm Recovery
General Cleaning
Commercial Restoration
Specialty Cleaning
Air Duct/HVAC Cleaning
Biohazard/Crime Scene
Carpet/Upholstery
Highlights and features
- We offer 24/7 emergency response for immediate disaster relief
- Our team has specialized expertise in commercial large-loss restoration
- Owners hold national certifications in biohazard and trauma cleanup
- We combine technical skill with compassionate, neighborly service
- Proven track record with 5.0 Google rating from 217 local reviews
Associations and certifications
- American BioRecovery Association
- Certified BioRecovery Master (CBRM)
What people say
Timely response
Professional team
Excellent work
Restored files
Friendly communicators
Services
Water Damage
Our water damage specialists respond within hours to mitigate flooding from burst pipes, storms, or plumbing failures. Using industrial-grade equipment, we extract water, dry structures, and restore damaged materials. With 24/7 availability, we minimize mold risk and structural issues while working directly with insurance providers for seamless claims processing.
Fire Damage
We handle complete fire damage restoration from soot removal to structural repairs. Our technicians use specialized cleaning agents to eliminate smoke odors and restore contents. With proper bonding and background-checked personnel, we ensure safe, thorough cleanup of residential and commercial properties while maintaining chain-of-custody for damaged documents.
Mold Remediation
Our certified mold specialists identify moisture sources and implement containment protocols to prevent spore spread. Using HEPA filtration and antimicrobial treatments, we remove contaminated materials and restore affected areas. We provide documentation for insurance claims and offer post-remediation testing to ensure complete mold elimination from residential and commercial spaces.
Commercial Restoration
We specialize in large-loss commercial restoration with dedicated project managers for business continuity. Our team handles everything from storm damage to biohazard cleanup while minimizing operational disruption. With 24/7 response and equipment inventory for major projects, we help businesses resume operations quickly while maintaining compliance with safety regulations.
Biohazard Cleanup
Our biohazard-certified technicians handle crime scene and trauma cleanup with strict adherence to OSHA standards. Using EPA-registered disinfectants and proper PPE, we safely remove biological contaminants and restore affected areas. We maintain discretion during sensitive situations and provide documentation for insurance reimbursement while ensuring complete decontamination of residential and commercial properties.
People
John A. Greenway
Owner
John leads SERVPRO's Large Loss Response Team in East Tennessee, specializing in commercial disaster recovery. With over 15 years in restoration, he brings technical expertise and operational leadership to complex projects while maintaining a client-focused approach.
Kristina L. Greenway
Owner
Kristina serves as Vice President of the American BioRecovery Association and holds the Certified BioRecovery Master credential. Her expertise in trauma cleanup ensures safe, discreet handling of sensitive biohazard situations while maintaining industry-leading standards.
Questions
What areas do you service?
We serve Oak Ridge, Lenoir City, Harriman, Kingston, Loudon, Rockwood, and surrounding areas in East Tennessee.
Do you handle commercial projects?
Yes, we specialize in large-loss commercial restoration with dedicated project managers for business continuity.
Are you available after hours?
We provide 24/7 emergency response for immediate disaster relief and after-hours service.
How do you handle biohazard situations?
Our certified technicians follow strict OSHA protocols for safe, discreet biohazard cleanup and decontamination.
Can you work with insurance companies?
Yes, we coordinate directly with insurance providers for seamless claims processing and documentation.
What certifications do your technicians hold?
Our team includes Certified BioRecovery Masters and specialists trained in SERVPRO's industry-leading restoration methods.
