Exceeding Expectations, One Task at a Time
Planet Synergy is a leading provider of virtual assistant services to the property management industry. Founded in 2003, our company was established to provide information technology-based back office support services to small businesses, particularly the real estate sales market. Over time, our clients transitioned from sales to property management due to the brewing subprime mortgage crisis, and we were asked to support them through their migratory journeys. Although property management was uncharted waters for us, we rose to the challenge, and the rest is history. Today, we have built a stellar reputation as a premier provider of virtual assistant services to the property management industry.
Our Expertise
With over 16 years of experience in providing virtual assistant services, we have honed our skills to cater to the unique needs of property managers. Our team of expert virtual assistants is trained to perform a wide range of tasks, from daily to annual tasks, within your property management software. We operate, manage, and maintain your property management software on a daily basis, allowing your staff and you to focus on growing your business. Our services include processing and uploading vendor invoices and utility bills, processing work orders, sending out maintenance surveys to tenants, running owner reports, and generating 1099s, among others.
Our Commitment to Quality
At Planet Synergy, we are committed to providing top-notch virtual assistant services to our clients. Our virtual assistants are employees of our family-owned private corporation, and we provide them with comprehensive benefits, including healthcare, paid vacation, sick leave, performance-based cash bonuses, and 401k-type benefits from day one. We take pride in our high employee retention rates and ensure that our virtual assistants are fully trained in leading property management software applications. We also provide customized training to our virtual assistants to cater to the specific needs of our clients.
Our Unique Approach
What sets us apart is our unique approach to virtual assistance. We understand that every client is unique, and we tailor our services to meet their specific needs. Our virtual assistants work from our secure data center, which is equipped with state-of-the-art surveillance cameras and advanced antivirus/malware/phishing software. We also provide our clients with a dedicated virtual assistant or a team of virtual assistants, depending on their requirements. Our team of virtual assistants is trained to work seamlessly with your in-house staff, ensuring that your business operates efficiently and productively.
Overview
Planet Synergy has received overwhelmingly positive reviews from various clients, with all reviewers giving the company a 4 or 5-star rating. The majority of the reviews highlight the company's professionalism, responsiveness, and efficiency in providing administrative services, specifically in the areas of utility bill processing, property management, and back-end administrative tasks.
Consistency and Efficiency
Reviewers have consistently praised Planet Synergy for their ability to provide consistent and efficient services. Anu and her team are described as wonderful, professional, responsive, and reliable. The company's processes are organized, and they have helped clients streamline their internal processes and communication.
Personalized Service
Several reviewers have mentioned the personal touch they've experienced while working with Planet Synergy. Anu is described as wonderful, and the team is praised for their excellent communication skills, attention to detail, and ability to work with clients to meet their specific needs.
Long-Term Partnerships
Many reviewers have been working with Planet Synergy for several years, with some having been clients since early 2012. They have expressed their satisfaction with the company's services and intend to continue using their services for many more years to come.
Summary
Planet Synergy's exceptional service, professionalism, and efficiency have earned them a flawless reputation among their clients. Their ability to build long-term relationships and provide personalized service has set them apart from other companies.
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