Business Details
45 Years
experience
Emergency
services
Your Trusted Property Management Partner in Southern California and Arizona
Established in 1981, Total Property Management has pioneered innovative approaches to community association management through its inclusive contract model. Our certified professionals, holding credentials from CAI, CACM, and AACM, deliver proactive leadership and responsive service to homeowner associations across Southern California and Arizona. With a focus on education and ethical business practices, we combine personalized service with robust systems to ensure efficient management of single-family homes, condominiums, and master planned communities.Our commitment to reasonable account loads and ongoing staff training ensures boards receive dedicated support while navigating complex governance requirements. As founding members of CACM's Management Firm Council, we continue to shape industry standards through our culture of respect, integrity, and professionalism.
Services
Community Association Management
Financial Management
Developer Planning
Escrow Services
Vendor Management
Insurance Programs
Certification Services
Maintenance Requests
Budget Preparation
Board Meeting Coordination
Details
- Year established: 1981
Highlights and features
- We offer 24/7 emergency response services for urgent community needs
- Our team maintains CAI, CACM, and AACM professional certifications
- We pioneered the inclusive contract model eliminating hidden fees
- We implement reasonable account loads for personalized management
- Our staff receives ongoing training in community association management
Associations and certifications
- Community Associations Institute (CAI)
- California Association of Community Managers (CACM)
- Arizona Association of Community Managers (AACM)
Services
Community Association Management
Our certified professionals provide comprehensive management for homeowner associations including governance support, board training, and compliance with state regulations. We coordinate board meetings, prepare budgets, and maintain detailed documentation while ensuring adherence to governing documents. Our team handles maintenance requests, architectural reviews, and vendor management to maintain community standards.
Financial Management
We offer complete financial oversight including budget preparation, monthly reporting with variance analysis, and investment oversight. Our services cover accounts payable processing, lien management, and collection procedures following association guidelines. We provide year-end accounting, tax preparation coordination, and 1099 form processing while maintaining transparent financial practices for community associations.
Developer Planning
Our team supports developers through all project phases including document review, board training, and phase closing coordination. We analyze HOA rules, BRE project documents, and association governing drafts while providing consultation on community transitions. Our services ensure smooth ownership transfers and compliance with regulatory requirements during development processes.
Escrow & Refinance Services
We facilitate real estate transactions through CondoCerts.com partnership for resale disclosures, estoppels, and lender questionnaires. Our system provides electronic document delivery and verification services for community association transactions. This streamlined process ensures accurate documentation for property transfers and refinancing activities across our service areas.
Vendor & Insurance Management
We coordinate qualified licensed vendors for community maintenance and services through our ASN partnership. Our team evaluates contractors, manages insurance programs, and ensures compliance with association requirements. This includes architectural review services, maintenance coordination, and risk management solutions tailored to community association needs.
People
Beverly K. Allen
Chief Executive Officer
With over 40 years in the CID industry, Beverly founded Total Property Management in 1981. A CAI-certified professional and CACM founding member, she combines industry expertise with innovative management approaches while maintaining a client-focused culture.
Lori C. Grove
Corporate Vice President
Joining in 1989, Lori expanded operations to Arizona in 2005. Holding CAAM, CMCA, AMS, and PCAM certifications, she provides expert guidance on state laws and community management practices while maintaining Total's commitment to professional excellence.
Questions
What are your office hours?
Our offices operate Monday through Friday from 8:30 am to 5:00 pm.
Where are your offices located?
We have offices in Lake Forest, CA and Phoenix, AZ as listed on our contact page.
How can I make payments?
Payments can be made through our homeowner portal, ACH, lockbox, or in-office during business hours.
What services do you provide for community associations?
We offer complete management including financial oversight, governance support, developer planning, and vendor coordination services.
How are assessment fees used?
Assessment fees maintain common areas and fund association operations as detailed in annual budgets.
Do you offer automatic payment options?
Yes, we provide automatic payment options for assessment fees through our payment systems.
