At Total Property Management, we have set the standard for excellence in the industry through proactive leadership and responsive service. Our commitment to our clients is evident in our business model, which prioritizes day-to-day operations over generating extra fees. This approach has allowed us to provide reliable and thoughtful services for the communities we serve since 1981.
Experienced and Long-Tenured Team
Our team includes experienced managing agents, empowered administrative personnel, and a knowledgeable accounting department. Our team members are dedicated to serving the needs of our clients and are committed to providing the highest level of service. We are proud of the stamp we have put on our industry.
Certified, Professional Staff
Our managers are certified by the Community Associations Institute (CAI) or their state Associations of Community Managers. This certification demonstrates our commitment to providing the highest level of service and expertise to our clients.
Serving Homeowner Associations Since 1981
Total Property Management has been providing professional management services to homeowner associations throughout Southern California and Arizona since 1981. Our experienced and long-tenured team understands the unique needs of homeowner associations and is committed to providing the highest level of service.
Professional Management You Can Trust
Total Property Management is a Founding Member of the Management Firm Council of the California Association of Community Managers (CACM). This membership demonstrates our ongoing commitment to improve and promote the professional development and stature of those engaged in the field of Community Association Management.
Services Offered
At Total Property Management, we offer a wide range of services to meet the needs of our clients. Our services include:
- Management: Our team of experienced managing agents is dedicated to providing reliable and thoughtful services for our communities.
- Escrow & Refinance: We provide professional and efficient escrow and refinance services for our clients.
- Financial: Our knowledgeable accounting department is committed to providing accurate and timely financial services.
- Developer: We provide comprehensive services to developers, including project planning, budgeting, and community establishment.
- Planning: We assist our clients in planning for the future, including long-term budgeting and capital improvement planning.
- Resources: We provide a wide range of resources to our clients, including industry news and information, best practices, and educational opportunities.
- Vendor Insurance Certification: Our partnership with Association Services Network provides a secure method for filing insurance information, ensuring compliance with our Insurance Certification Program.
Total Property Management is committed to providing the highest level of service to our clients. We invite you to explore our services and learn more about how we can help you meet the needs of your community.
Positive Experiences with Total Property Management
- Quick and professional responses from staff, especially Irma Finlay, Kelsi Dunkelberger, and Holly Bartman
- Issues resolved quickly and efficiently
- Pleasant and friendly customer service
- Staff went above and beyond to meet homeowners' needs
Negative Experiences with Total Property Management
- Unresponsive and unprofessional staff, including lack of returned calls and emails
- Difficulty in getting issues resolved, including billing and maintenance problems
- Poor management of HOA funds and hiring of contractors
- Power struggles and rudeness from executive director Jerry
- Discrimination towards veterans, specifically denying VA loans
Issues with Specific Staff Members
- Jerry, executive director, described as rude and unprofessional
- Michael, community manager, unresponsive to homeowner's concerns
- Danny, manager, unresponsive to homeowner's concerns
- Jerri, unresponsive and unhelpful in resolving issues
Common Complaints
- Unresponsiveness and lack of communication from staff
- Poor management and mismanagement of HOA funds
- Difficulty in getting issues resolved in a timely manner
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