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Experience the Art of Fine Jewelry, One Piece at a Time.

At Austin's Fine Jewelry, we've been committed to serving our community for over 35 years. To us, this means keeping our business local and providing our customers with the very best goods and services possible. We want you to have a pleasant buying experience and will work hard to earn your trust and business.

Our Commitment to Excellence

Austin's Fine Jewelry is proud to be locally owned and we are committed to serving our community. We take pride in providing the most attentive customer service in personal jewelry buying and gift-giving consultations as well as in these service areas:

  • Repair: Our expert in-house goldsmith can handle most of your jewelry repair needs with an unparalleled reputation for quality service.
  • Trade-Ins: Holding on to jewelry that's no longer your style? Austin's allows you to trade in for something more to your taste.
  • Financing: Ready to purchase, but don't have the funds? We offer financing and layaway options to help you meet your special occasion.
  • Conservation: Perhaps your jewelry is not damaged but is an heirloom showing its wear. We're here to help preserve, maintain, or even resize your meaningful pieces.
  • Upgrades: We also specialize in improvising existing jewelry. Find the size and color diamond you've always dreamed of owning at Austin's!

Insurance Protection

At Austin's Fine Jewelry, we understand the importance of protecting your jewelry investment. That's why we recommend personal jewelry insurance and can help you get covered.

Getting to Know Keith Austin

Keith was 19 years old when he began working in retail. He learned business from the ground up. Before setting out on his own, he worked at a retail jewelry store in Las Cruces, where he and his wife wanted to live. After working there eight years, he decided to open his own business. Austin's Fine Jewelry was born in 1988. Now with decades of experience in jewelry, Keith is known not just as a retailer, but also as an authority on diamonds and gems. He holds his Gemologist certification through the Gemological Institute of America (GIA). He is also an avid car enthusiast, and you're more likely than not to encounter his '53 Pontiac parked in front of his building.

Visit Us Today!

Experience Austin's Fine Jewelry and let us guide you through the world of jewelry. We want to learn exactly what you are looking for from jewelry in which you're interested. We ask a lot more questions and pride ourselves on guiding customers through education, so they can make informed decisions about their jewelry and the pieces they will be pleased to wear for many years to come.

Reviews
Positive: Friendly staff, beautiful jewelry, and great prices.
Negative: Poor customer service, overcharging, and unfair business practices.

Summary of Reviews

Positive Experiences

  • Friendly, kind, and helpful staff
  • Beautiful jewelry and unique collections
  • Great prices and discounts
  • Excellent service and repairs
  • Ring museum is a must-see

Negative Experiences

  • Poor customer service and disrespect
  • Overcharging and misrepresentation of prices
  • Unfair business practices and lack of transparency
  • Damage to items brought in for repair
  • Unreliable estimates and unmet expectations

Common Themes

  • Staff and owner interactions: Many reviewers praised the friendly and helpful staff, while others experienced poor customer service and disrespect.
  • Prices and value: Some reviewers appreciated the great prices and discounts, while others felt overcharged or misled.
  • Repairs and services: Some reviewers had excellent experiences with repairs, while others experienced damage to their items or unmet expectations.
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