Imagine More. Delivering better banking experiences.
At First Internet Bank, we're not just a bank, we're a revolution. We were born online in 1999, and since then, we've been liberating people from traditional banking. Our story is one of innovation, customer-centricity, and a passion for delivering exceptional banking experiences.
Our Mission
Our mission is to provide innovative, convenient, and personalized banking solutions that empower individuals and businesses to achieve their financial goals. We believe that banking should be easy, accessible, and rewarding. That's why we offer a range of products and services designed to meet the unique needs of our customers.
Our Services
We offer a comprehensive suite of personal and business banking solutions, including:
- Checking and savings accounts with competitive interest rates
- CDs and IRAs for long-term savings
- Credit cards and loans for personal and business needs
- Commercial checking and lending solutions for businesses
- Specialty vehicle financing and equipment leasing
- Fintech partnerships for innovative banking solutions
Our People
Our people are the heart of our organization. We're a team of dedicated professionals who are passionate about delivering exceptional customer service. Our leadership team is committed to driving innovation and excellence in everything we do. We believe in giving back to our community and are actively involved in various philanthropic initiatives.
Community Involvement
We're committed to making a positive impact in our community. We support local initiatives, volunteer, and donate to charitable causes that align with our values. We believe that banking should be a force for good, and we strive to make a difference in the lives of our customers and the communities we serve.
Careers
We're always looking for talented individuals who share our passion for innovation and customer-centricity. If you're interested in joining our team, explore our career opportunities and take the first step towards a rewarding career in banking.
News & Resources
Stay up-to-date with the latest news, press releases, and blog articles from First Internet Bank. We're committed to keeping you informed about the latest industry trends, product updates, and company news.
Policies and Processes
Lorenzo Hughes and K. Scott both mention that the bank's policies and processes are unnecessarily complex and outdated, causing frustration when trying to conduct transactions. Diane Eddy notes that she has had a smooth experience with the bank, but recently experienced an unresolved issue with her credit card application.
Technology and Online Banking
Lorenzo Hughes criticizes the bank's online banking system, stating that it is unable to be used online. K. Scott also mentions difficulties with the online system, saying that it is hard to find the credit card application online. In contrast, many other reviewers, such as Edward Nye, Andrea McNally, Yj Lin, Mike McGuire, Deborah Slocumb, Magda Teter, and H. Yee, praise the bank's technology, security, and ease of use.
Customer Service
Diane Eddy and Edward Nye both praise the bank's customer service, stating that it is top-notch and helpful. Similarly, many other reviewers, including Andrea McNally, Yj Lin, Mike McGuire, Deborah Slocumb, Magda Teter, and H. Yee, mention that the bank's customer service is excellent, with knowledgeable and friendly staff.
Fees and Rates
Edward Nye highlights the bank's low fees, and Andrea McNally mentions that the bank's rates are excellent. Magda Teter notes that the bank's interest-bearing savings money market has good rates compared to other banks.
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