Business Details
23 Years
experience
Emergency
services
Your Trusted Partner for Managed IT Services
At Parachute, we redefine managed IT services by prioritizing personalized support and operational transparency. Our dedicated teams deliver 24/7 real-time assistance, ensuring businesses experience seamless IT functionality tailored to their unique needs. With SOC 2 Type 2 certification and accreditations from Microsoft and Apple, we combine technical expertise with proactive security measures to safeguard digital infrastructure. Our proprietary ecosystem streamlines IT management, offering scalable solutions for businesses of all sizes. Founded on principles of accountability and client-centric service, we extend your team with certified professionals who understand your operations intimately.Our commitment to innovation drives continuous improvement in cybersecurity, cloud migration, and compliance management. By eliminating traditional pain points like impersonal support and opaque pricing, we establish trust and reliability as cornerstones of our partnerships. With over two decades of experience and 70+ team members, we deliver IT solutions that align with your strategic goals while maintaining industry-leading standards.
Services
Managed IT Services
Cybersecurity Solutions
Cloud Infrastructure
Compliance Management
Apple Ecosystem Support
Office 365 Migration
Data Recovery
IT Consulting
24/7 Support Desk
Managed Security Services
Details
- Year established: 2003
Highlights and features
- 24/7 real-time IT support for urgent business needs
- Dedicated team tailored to your specific requirements
- Transparent cost structures with no hidden fees
- Scalable solutions adapting to business growth patterns
- Certified experts accredited by Microsoft and Apple
Associations and certifications
- SOC 2 Type 2
- Microsoft Gold Partner
- Jamf 400 Certification
- HIPAA Compliance
What people say
Extend our IT team
Sleep at night knowing partner
Efficient and responsive support
Dedicated understanding of business
Proactive management approach
Services
Managed IT Services
Our managed IT services provide comprehensive infrastructure oversight with dedicated teams understanding your business operations. We implement proactive monitoring, system updates, and strategic planning to maintain optimal performance. With transparent documentation and personalized workflows, our solutions scale alongside business growth while maintaining strict security protocols.
Cybersecurity Solutions
Our cybersecurity framework combines SOC 2 Type 2 certified processes with advanced threat detection technologies. We implement 24/7 security operations centers, vulnerability management systems, and compliance frameworks tailored to industry regulations. Our proactive approach includes penetration testing, incident response planning, and employee training programs to mitigate digital risks.
Cloud Infrastructure
We specialize in cloud migration and optimization strategies for hybrid environments. Our Microsoft-certified experts manage Office 365 implementations, data synchronization processes, and scalable storage solutions. Through phased migration approaches and hybrid infrastructure models, we ensure business continuity while maximizing cloud efficiency and security.
Apple Ecosystem Support
As Jamf-certified specialists, we provide comprehensive Apple device management solutions. Our services include automated provisioning, security policy implementation, and cross-platform integration for mixed environments. We maintain device lifecycle management systems that ensure compliance while optimizing productivity across macOS and iOS deployments.
Compliance Management
Our compliance framework addresses HIPAA, SOC 2, and industry-specific requirements through documented processes and audit-ready systems. We implement security controls, access management protocols, and reporting dashboards that maintain continuous compliance. Our team provides gap analysis services and remediation strategies tailored to evolving regulatory landscapes.
People
Elmo
CEO and Co-Owner
Leading Parachute's strategic vision, Elmo brings 20+ years of IT management experience. He oversees service delivery and innovation while maintaining client relationships. His leadership focuses on personalized IT solutions and operational excellence.
Rebecca
Business Development Manager
Rebecca connects businesses with tailored IT solutions. With 15 years in tech sales, she identifies organizational needs and matches them with Parachute's service offerings. She maintains key client relationships and partnership networks.
Bob
Director of Finance
Bob manages financial operations and budgetary frameworks. He ensures transparent pricing models and cost-effective service delivery while maintaining compliance with financial regulations and internal controls.
Ronald
Director of Centralized Services
Ronald oversees service desk operations and technical support teams. He implements process improvements and quality assurance measures across Parachute's managed service offerings.
Joseph
Director of Service Desk
Joseph leads the 24/7 service desk team. He manages incident response protocols and ensures rapid resolution times while maintaining client communication standards.
Questions
What IT services does Parachute specialize in?
We provide managed IT services including cybersecurity, cloud infrastructure, compliance management, and Apple ecosystem support tailored to business needs.
Are your services available 24/7?
Yes, our service desk operates 24/7 with real-time response for urgent IT needs and system outages.
How do you ensure data security?
Through SOC 2 Type 2 certified processes, advanced threat detection, and compliance frameworks meeting HIPAA and industry standards.
Can you support mixed IT environments?
Yes, we manage hybrid environments with both Windows and Apple systems, ensuring seamless integration and security.
How do you handle compliance requirements?
We implement documented processes, access controls, and reporting systems that maintain continuous compliance with regulatory standards.
What service areas do you cover?
Primarily serving San Francisco and the Bay Area, with remote support capabilities for nationwide clients.
