Business Details
Emergency
services
Your Trusted Community Hospital in Portola, CA
Eastern Plumas Health Care has been an integral part of the rural community for generations, dedicated to providing personalized healthcare that respects individual needs and values patient well-being. Our team of 300 employees, many of whom are lifelong community members, delivers comprehensive services ranging from emergency care to rehabilitation, ensuring accessibility through multiple clinics across Graeagle, Loyalton, and Portola. We prioritize listening to patients, fostering trust, and maintaining a community-focused approach that has earned us consistent praise for compassionate care and operational excellence.Our commitment extends beyond treatment to include financial transparency, patient education, and continuous improvement driven by direct feedback. As a nonprofit organization, we reinvest resources into enhancing local healthcare infrastructure and ensuring long-term sustainability for future generations.
Services
Hospital Services
Outpatient Services
Behavioral Health
Skilled Nursing Facility
CalAIM Services
Senior Life Solutions
Ambulance Service
Physical Therapy
Hand Therapy
Dental Clinic
Highlights and features
- We provide personalized, community-focused healthcare with intergenerational trust.
- Our team of 300 dedicated professionals offers compassionate care across multiple specialties.
- We operate clinics in Graeagle, Loyalton, and Portola for accessible regional service.
- Our hospital maintains 24/7 emergency department operations with skilled staff.
- We implement patient feedback to continuously improve service quality and experience.
What people say
Best care ever
Top Notch Service
Very kind and professional
Outstanding experience
Amazing staff
Services
Hospital Services
Our hospital provides 24/7 emergency care, inpatient treatment, and critical services for acute medical needs. The facility maintains modern equipment and specialized units for patient stabilization and recovery. Staffed by experienced professionals, we ensure timely interventions while maintaining compassionate care standards praised in patient testimonials.
Physical Therapy
Outpatient physical therapy programs address mobility issues through customized treatment plans incorporating manual therapy and exercise regimens. Certified therapists focus on patient education and home exercise programs to maximize recovery outcomes. Positive patient feedback highlights exceptional staff expertise and personalized attention during rehabilitation sessions.
Behavioral Health
Comprehensive behavioral health services include crisis intervention, counseling, and long-term treatment planning for mental health conditions. The program integrates with primary care services to address holistic patient wellness. Staff training emphasizes compassionate communication and creating safe environments for patient recovery and emotional support.
Ambulance Service
Our ambulance service provides rapid response for medical emergencies across rural service areas. Equipped vehicles and trained paramedics ensure safe transport to hospital facilities while administering critical care en route. The service supports regional accessibility to emergency treatment, particularly valued in remote community locations.
Dental Clinic
The Portola Dental Clinic offers preventive, restorative, and emergency dental services with emphasis on patient comfort and comprehensive care. Staff prioritize patient education about oral health maintenance while providing treatments ranging from routine cleanings to complex restorative procedures. Positive reviews highlight exceptional team professionalism and welcoming clinic environments.
People
Doug McCoy
CEO
Doug McCoy leads Eastern Plumas Health Care with strategic focus on community healthcare sustainability. He actively communicates organizational priorities through public messages addressing Medicaid policy impacts and operational challenges while maintaining commitment to patient-centered care principles.
Dr. Paul Swanson
Emergency Department Director
Dr. Paul Swanson serves as Emergency Department Director and board member, providing clinical expertise in emergency medicine. He collaborates with leadership on policy discussions and community outreach initiatives while maintaining direct patient care responsibilities in the hospital's critical care unit.
Questions
What healthcare services does Eastern Plumas Health Care offer?
We provide hospital care, outpatient therapy, behavioral health programs, dental services, ambulance transport, and skilled nursing through multiple regional clinics.
How can I schedule a medical appointment?
Call (530) 832-6600 for appointment scheduling at any of our medical clinics in Graeagle, Loyalton, or Portola locations.
Does the hospital offer emergency care?
Yes, our 24/7 emergency department provides immediate treatment for acute medical conditions and trauma cases with experienced staff.
What makes EPHC different from other providers?
As a community-owned hospital, we combine personalized care with 300 local professionals who understand regional healthcare needs and family medical histories.
How does EPHC handle patient feedback?
We actively seek patient input through experience surveys and direct communication channels to improve services while maintaining transparency in addressing concerns.
