BETTER SMILE, BETTER LIVES
A Tradition of Excellence Since 1955
At J&J Collision, we take pride in being a trusted and respected auto body shop in Seattle. With a rich history dating back to 1955, our commitment to delivering outstanding workmanship and exceptional customer service remains unwavering. As a family-owned and operated business, we understand the importance of building strong relationships with our customers, many of whom have become like family to us.
Expert Auto Body Services
At J&J Collision, we offer a comprehensive range of auto body services designed to meet the unique needs of our customers. Whether you're dealing with insurance claims, handling repairs on your own, or seeking advice on the best course of action, our expert technicians are here to guide you every step of the way.
Our services include:
- Collision Repair: We use the latest technology and techniques to restore your vehicle to its pre-accident condition, or better.
- Painting and Refinishing: Our skilled technicians use high-quality paint and materials to ensure a flawless finish.
- Frame Straightening: We have the expertise to straighten frames and restore your vehicle to its original condition.
- Dent Repair: We use advanced techniques and tools to repair dents and creases without damaging adjacent paint.
- Car Care Services: From courtesy washes and vacuums to free touch-up kits, we want to ensure your vehicle leaves our shop looking and feeling its best.
Our Commitment to Customer Service
At J&J Collision, we're committed to providing exceptional customer service, every step of the way. From the estimate process to the final inspection, our dedicated team is dedicated to making your experience with us as smooth and stress-free as possible.
About Our Team
Our team is comprised of experienced technicians and dedicated customer service experts who are committed to putting you, the customer, first. Our team includes:
- Chuck Ing, General Manager: With years of experience in the collision repair industry, Chuck is well-respected for his expertise and commitment to excellence.
- Mimi Chaves, Customer Service Expert: Mimi is dedicated to making sure your experience with us is easy, stress-free, and exceptional.
Our Promise
At J&J Collision, we promise to deliver outstanding workmanship and exceptional customer service. Whether you're dealing with an insurance claim or handling repairs on your own, we're committed to putting your needs first. We invite you to join our family of satisfied customers and experience the J&J Collision difference for yourself.
Communication and Customer Service Issues
Several reviewers had poor experiences with the office staff, reporting rude behavior, lack of respect, and unprofessional attitude. The office lady was specifically mentioned as being unpleasant and standoffish. This led to some customers leaving negative reviews and avoiding the shop.
Repair Quality and Issues
There were reports of poor repair work, with one customer stating that multiple parts were still broken and cross-threaded after a year since the initial repairs. Another customer had to have their car towed to a dealership, where they found that the tires were worn down to threads due to allegedly faulty repairs from J&J Collision. These issues caused customers to lose trust in the shop's ability to perform safe and stable repairs.
Positive Comments
There were some positive reviews that praised the shop's communication, promptness, and customer service. Customers appreciated being kept informed about the repair process and enjoying the laid-back atmosphere.
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