Business Details
23 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in Charlotte, NC
Founded in 2003, we combine cutting-edge IT expertise with a commitment to personalized service. Our team of seasoned professionals delivers rapid response times, proactive maintenance, and strategic technology alignment to ensure seamless operations for businesses across industries. With over 200 years of combined experience, we prioritize customer satisfaction through 24/7 support, advanced security solutions, and tailored IT consulting.Our 98% customer retention rate reflects our dedication to reliability, transparency, and community-focused values. We empower organizations to focus on growth while we handle their technology needs with precision and care.
Services
Managed IT Services
Co-managed IT Services
Proactive Maintenance
Status Monitoring
Email Migration
Microsoft 365 Optimization
Mobile Device Management
Virtual CIO Services
Technology Alignment
IT Security
Details
- Year established: 2003
Highlights and features
- We guarantee 30-minute average response and resolution times for critical issues.
- Our team includes senior engineers with over 200 years of combined IT experience.
- We provide proactive maintenance to prevent issues before they disrupt operations.
- Our 98% customer retention rate demonstrates unmatched client satisfaction.
- We offer 24/7 support with real engineers answering calls directly.
What people say
Exceptional technical skills
Prompt and professional
Reliable round-the-clock service
Exceeded expectations
Reduced downtime
Services
Managed IT Services
Our managed IT services provide comprehensive 24/7 monitoring and maintenance for businesses. We handle network security, server management, and system updates to ensure uninterrupted operations. Clients benefit from predictable costs, reduced downtime, and access to our team of certified engineers who proactively address potential issues before they impact productivity.
Cybersecurity Solutions
We protect businesses with advanced cybersecurity measures including threat detection, data encryption, and employee training programs. Our layered defense strategy combines cutting-edge technology with regular security audits to identify vulnerabilities. Clients receive real-time monitoring and rapid incident response to safeguard sensitive information against evolving cyber threats.
Cloud Services
Our cloud solutions enable seamless data access and collaboration across devices. We implement secure cloud storage, hybrid cloud environments, and migration services tailored to business needs. Clients gain scalability, improved disaster recovery capabilities, and reduced infrastructure costs while maintaining compliance with industry-specific regulations.
IT Consulting
We provide expert guidance on optimizing technology investments through virtual CIO services and technology alignment processes. Our consultants develop customized roadmaps for digital transformation, helping businesses leverage emerging technologies to improve efficiency and gain competitive advantages in their industries.
Proactive Maintenance
Our proactive maintenance services use automated monitoring tools to identify and resolve issues before they cause disruptions. Regular system updates, performance optimization, and hardware lifecycle management ensure maximum uptime. Clients experience fewer emergencies and extended lifespan for their technology infrastructure.
People
Tom Blanchard
CEO
With over 20 years in IT leadership, Tom founded Sterling Technology Solutions in 2003. He brings strategic vision and technical expertise, combining family values of exceptional service with modern technology solutions to drive business growth.
Borsalino
Senior Project Engineer
This senior engineer specializes in network security and system migrations, consistently delivering exceptional technical solutions while maintaining clear communication with clients throughout complex implementation processes.
Kevin Chaney
Chief Operating Officer
As COO, Kevin oversees daily operations and service delivery excellence. He combines technical expertise with a passion for innovative problem-solving, ensuring clients receive efficient and effective IT solutions.
Martin Hall
vCIO
This virtual CIO provides strategic technology guidance to businesses, helping align IT investments with organizational goals while maintaining a focus on practical implementation and measurable outcomes.
Solei Dyment
CEO
As CEO, Solei leads with a commitment to community values and technological innovation. She drives the company's vision of combining exceptional customer service with cutting-edge IT solutions for business success.
Questions
What IT services do you offer?
We provide managed IT services, cybersecurity solutions, cloud computing, IT consulting, and proactive maintenance for businesses in Charlotte and surrounding areas.
How quickly do you respond to service requests?
Our average response time is 30 minutes for critical issues with 97% of tickets resolved without escalation.
Do you support specific industries?
We serve healthcare, legal, financial services, manufacturing, retail, and transportation sectors with tailored technology solutions.
Are you available for emergency support?
Yes, we provide 24/7 emergency IT support with senior engineers available to resolve critical issues immediately.
How do you ensure data security?
We implement multi-layered security including EDR, MDR, MFA, and regular security awareness training to protect client data.
What sets you apart from other IT providers?
Our combination of rapid response times, senior engineer-first support model, and 20+ years of local experience creates unmatched service quality.
