At Convenient Home Care Services, Inc., we understand that our patients' health and wellness are our top priority. Our in-home care and staffing agency has been providing quality care to seniors and disabled individuals since 2005. Our mission is to provide high-quality, comprehensive support for patients with chronic diseases and post-acute care needs.
Our Services
We offer a comprehensive array of medical services to support our patients with a broad range of medical conditions. Our services include:
- Skilled nursing care
- Physical, occupational, and speech therapy
- Medical social work services
- Home health aides
- Personal care assistants
- Respite care
- Meal preparation and household chores
We provide trained, insured, and bonded caregivers for a variety of services. Whether you need short-term or long-term care after a hospital stay, or assistance for an aging parent who needs extra help, we can help. Our care services are flexible to meet your needs, with care provided for as little as a few hours a day up to 24 hours a day, seven days a week, including holidays.
Our Staff
Our staff includes properly trained, trustworthy, and devoted caregivers who provide a level of expertise and a commitment to our clients' well-being. Our personnel screening practices, quality standards, training, and care coordination ensure that our caregivers are competent and trustworthy.
Our Mission
Our mission is to provide high-quality, comprehensive support for patients with chronic diseases and post-acute care needs. We accomplish this mission by investing in the clinical services, infrastructure, and expertise necessary to deliver healthcare management and coordination specifically designed to meet the unique needs of each patient and family.
Accreditation and Certification
We are accredited by Community Health Accreditation Partners (CHAP) and certified by Centers for Medicare and Medicaid Services (CMS) to deliver personalized home health care and community-based social services to patients and their families. We are also a Better Business Bureau (BBB) accredited business and certified by the Commonwealth of Massachusetts Supplier Diversity Office as a Minority-Owned, Woman-Owned, and Disadvantaged Business Entity.
Contact Us
We're proud to be the home care agency and VNA providing care for every resident of this wonderful neighborhood. Please don't wait to contact us to schedule an appointment. Problems that seem minor today can worsen over time. We're ready to deliver compassionate care with an experienced hand.
Unprofessionalism and Poor Customer Service
The majority of the negative reviews highlight the unprofessionalism and poor customer service experienced by customers. The reviewers mention being kept on hold for extended periods, being transferred multiple times, and being treated rudely by the staff. One reviewer even mentioned being told to hold for over 9 minutes and eventually hung up.
Concerns about Patient Care and Trust
Some reviewers expressed concerns about the company's ability to take care of their loved ones due to the unprofessionalism and poor customer service. They mentioned that if the company cannot even be kind or professional on the phone, they cannot trust them to take care of their family members.
Positive Experiences with Care and Services
On the other hand, many reviewers had extremely positive experiences with the company's care and services. They praised the company's ability to take care of their clients, mentioning that the staff is loving, competent, and understanding. Some reviewers also appreciated the company's communication, transportation services, and flexibility.
Facilities and Equipment
One reviewer mentioned that the facilities and equipment could be improved, but noted that the company is planning to move to a new building.
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