Business Details
22 Years
experience
Emergency
services
Trusted IT Support & Managed Services in Kent, OH
QualityIP is an award-winning full-service IT support and consulting company headquartered in Kent, OH. Since 2004, we have been a trusted advisor to small- and medium-sized organizations, providing forward-thinking, customized IT solutions. Our services include managed IT support, cybersecurity, cloud services, and infrastructure planning, with a focus on proactive management and 24/7 support. We collaborate with industry leaders like Cisco, Microsoft, and Dell EMC to deliver scalable solutions tailored to each client's unique needs.Our team of dedicated professionals prioritizes long-term partnerships, offering same-day service, personalized expertise, and a commitment to client success. With locations in Florida, Texas, and Washington, we serve businesses nationwide, ensuring operational efficiency, security, and growth through innovative technology solutions.
Services
Managed IT Support
Cybersecurity Services
Cloud Management
HelpDesk Support
Backup & Disaster Recovery
Network Monitoring
VoIP Solutions
IT Risk Management
Security Training
Infrastructure Planning
Details
- Year established: 2004
Highlights and features
- We offer 24/7 proactive IT monitoring and support.
- Our team provides free customized IT roadmaps for strategic planning.
- We partner with industry leaders like Cisco and Microsoft for cutting-edge solutions.
- Our technicians deliver same-day service for urgent issues.
- We prioritize long-term relationships with tailored, scalable technology solutions.
What people say
Exceptional responsiveness
Seamless integration
Knowledgeable technicians
Proactive maintenance
Strategic partnerships
Services
Managed IT Support
QualityIP provides proactive managed IT support with 24/7 system monitoring, remote troubleshooting, and on-site assistance. Our services ensure minimal downtime through automated alerts, hardware/software maintenance, and scalable solutions. Clients benefit from a dedicated team of experts and fleet of support trucks for rapid response.
Cybersecurity Services
Our cybersecurity solutions include threat detection, multi-factor authentication, and compliance with standards like NIST and CMMC. We implement real-time monitoring, automated updates, and employee training to mitigate risks from phishing, ransomware, and unauthorized access across industries.
Cloud Management
QualityIP offers cloud migration, backup, and disaster recovery services with secure data storage and live updates. We optimize cloud infrastructure for scalability, performance, and security, ensuring seamless integration with existing systems and minimal operational disruption.
HelpDesk Support
Our 24/7 HelpDesk provides ticket tracking, timely responses, and resource assignments for IT issues. Extended hours include nights and weekends, with specialists available remotely or on-site to resolve problems promptly and maintain system uptime.
Backup & Disaster Recovery
We implement local and offsite backup systems with regular testing to ensure data integrity. Our disaster recovery plans guarantee business continuity through virtual servers and certified restoration processes, minimizing downtime during critical failures.
People
Felicia M. Lewis
Chief Operating Officer
Felicia M. Lewis leads DS Architecture's operations, emphasizing collaboration and innovation. She values QualityIP's alignment with her company's core values and their role in strategic IT planning and sustainable practices.
Michael J. Stefanek
Partner
Michael J. Stefanek partners with QualityIP for IT solutions at BSB Partners CPAs, highlighting their operational efficiencies and responsive support for professional staff and clients.
Jeff Wallis
Chief
Chief Jeff Wallis commends QualityIP's timely IT solutions for the Ravenna Police Department, including cloud migration and reliable technical support during critical transitions.
Paul Herrera
CEO
Paul Herrera, CEO of Hope Homes Foundation, praises QualityIP's knowledgeable technicians and patient support for staff with varying technical expertise.
Ryan
Team Lead
Ryan leads QualityIP's account management team, providing strategic IT guidance and fostering long-term client relationships through proactive service and technical expertise.
Questions
What are managed IT services?
Managed IT services involve proactive monitoring, maintenance, and support of your technology infrastructure by an external provider like QualityIP, ensuring uptime and security.
How does QualityIP ensure cybersecurity?
We use threat detection, multi-factor authentication, compliance frameworks, and employee training to protect against cyberattacks and data breaches.
Do you offer 24/7 support?
Yes, our 24/7 HelpDesk provides remote and on-site assistance for urgent IT issues, minimizing downtime for businesses.
What industries do you serve?
We support accounting firms, healthcare providers, government contractors, manufacturing, and other sectors with tailored IT solutions.
Can you help with cloud migration?
Yes, we manage secure cloud migration, backup, and optimization to improve scalability and data accessibility for clients.
