Business Details
31 Years
experience
Emergency
services
Your Trusted Pet Care Destination in Norwalk, CT
Best Friends Pet Care has been dedicated to providing exceptional pet care services since 1995, with over 40 locations nationwide. Our mission is to raise the bar for pet hospitality by offering a comprehensive range of servicesincluding boarding, grooming, doggy day camp, and veterinary careall under one roof. As an employee-owned company, we take pride in maintaining high standards of cleanliness, safety, and personalized attention to ensure every pet's stay is comfortable and enjoyable.Our team undergoes rigorous training to handle pets with care, monitor health, and create a welcoming environment that mirrors the warmth of home. With a focus on innovation and customer satisfaction, we continuously enhance our facilities and services to meet the evolving needs of pets and their owners.
Services
Boarding
Grooming
Doggy Day Camp
Puppy Play Group
Training
Vet Clinics
Transport
Pet Grooming
Pet Boarding
Pet Daycare
Details
- Year established: 1995
Highlights and features
- We offer over 25 years of experience in pet hospitality services.
- Our employee-owned model ensures exceptional care and accountability.
- Safety-first protocols include trained staff and sanitized environments.
- Customizable services tailored to each pet's unique needs.
- Nationwide presence with over 40 locations for convenient access.
What people say
Best in class
Loved the service
Pets are happy
Excellent care
Peace of mind
Services
Boarding
Our boarding service provides a safe, comfortable environment for dogs, cats, and small pets. Accommodations include spacious suites with climate control, premium bedding, and personalized care. Pets enjoy group play or individual activities tailored to their needs, ensuring a stress-free stay. Additional amenities like bedtime stories and pet photos enhance the experience, while webcams allow real-time monitoring for pet parents.
Grooming
Professional grooming services include baths, haircuts, nail trimming, and specialized treatments like the Shedicure to reduce shedding. Our groomers use high-quality products and offer add-ons such as teeth brushing and ear cleaning. Each session begins with a free consultation to address specific needs, ensuring pets leave looking and feeling their best with minimal stress during the process.
Doggy Day Camp
Canine Crew memberships provide structured, supervised play for dogs in a social setting. Options include 412 days/month or unlimited access, with benefits like monthly baths and boarding credits. Certified counselors oversee activities, ensuring safety and engagement. The program promotes socialization, exercise, and mental stimulation, ideal for local pets needing daytime care while owners are away.
Puppy Play Group
Designed for puppies aged 8 weeks to 12 months, this program focuses on early socialization and training. Sessions include group play, self-soothing exercises, and exposure to stimuli to build confidence. Requirements include vaccinations and biweekly attendance to ensure consistent learning. The program prepares puppies for adulthood and future participation in doggy day camp.
Training
We offer basic and advanced training classes for puppies and adult dogs, including 1-on-1, group, and board-and-train options. Positive reinforcement techniques teach commands, manners, and agility. The program addresses behavioral issues and enhances obedience, fostering well-adjusted pets. Professional instructors tailor sessions to individual needs, ensuring effective learning in a supportive environment.
Questions
What types of pets do you board?
We board dogs, cats, birds, rabbits, hamsters, and other small animals. Owners must provide habitats for exotic pets.
Are your facilities air-conditioned?
Most centers are climate-controlled with indoor and outdoor play areas. Two-thirds have outdoor runs for weather-permitting activities.
Can I tour the facility before boarding?
Yes, we recommend tours to ensure comfort. Schedule online or visit during business hours for a personalized walkthrough.
How do I book a reservation?
Reservations can be made online, via our mobile app, or by calling your local center directly for boarding, grooming, or daycare.
What are vaccination requirements?
Pets must have up-to-date vaccinations, including rabies and Bordetella. Specific requirements vary by service and are detailed on our website.
Do you offer emergency veterinary care?
While we partner with VIP Petcare for wellness clinics, emergencies are referred to local veterinary hospitals 24/7.
