Business Details
29 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in Durham, NC
Net Friends has been delivering comprehensive managed IT solutions since 1997, combining technical expertise with a customer-centric approach. Our team of certified professionals specializes in managed infrastructure, cybersecurity, and 24/7 support services designed to protect and optimize business technology environments. As a Microsoft Solutions Partner and SOC 2 Type II Compliant provider, we maintain rigorous security standards through annual third-party audits. Our commitment to world-class service is demonstrated through over 925,000 resolved support tickets and a track record of maintaining long-term client relationships across diverse industries.We differentiate ourselves through proactive problem-solving, transparent communication, and a unique culture that values both technical excellence and personal accountability. Our cybersecurity-first approach ensures businesses receive protection that evolves with emerging threats while maintaining system availability and data confidentiality. With multiple regional locations serving North Carolina businesses, we combine local accessibility with enterprise-level capabilities.
Services
Managed IT Services
Server Security Services
Infrastructure Services
Cybersecurity Strategy
24/7 Technical Support
Details
- Year established: 1997
Highlights and features
- 25+ years of managed IT experience with proven results
- Microsoft Solutions Partner with certified professionals
- SOC 2 Type II compliance for rigorous security standards
- 24/7 emergency support with rapid response times
- Customer-centric approach with personalized service
Associations and certifications
- SOC 2 Type II Compliant
What people say
Very Responsive
100% professional
Excellent customer service
Kind and patient
Resolved issues quickly
Services
Managed IT Services
Our comprehensive IT management provides 24/7 monitoring and support at fixed monthly rates. Certified experts handle system maintenance, updates, and troubleshooting while maintaining cybersecurity protocols. Businesses benefit from predictable costs and reduced downtime through proactive infrastructure management.
Server Security Services
We implement advanced server security solutions to protect sensitive data and minimize downtime. Our approach combines threat detection, access controls, and regular security audits. Clients receive customized protection strategies that align with their specific compliance requirements and operational needs.
Infrastructure Services
Our infrastructure services create reliable, secure network environments tailored to business requirements. We design scalable systems with redundancy features while maintaining cost-effectiveness. Clients receive ongoing optimization to ensure their technology infrastructure supports evolving business needs.
People
Bryant
IT Expert
Certified IT professional with Net+ and PCNSA credentials. Specializes in network security and infrastructure management while bringing unique problem-solving approaches to client challenges.
Abe
Network Operations Specialist
16-year veteran of Net Friends with extensive experience in network operations. Combines technical expertise with practical solutions for complex IT infrastructure requirements.
Neelesh Patel
President
Two-decade IT industry leader with global experience. Focuses on customer journey optimization while maintaining deep technical knowledge of managed service operations and cybersecurity frameworks.
Rachel Clarke
Services Manager
20+ years of help desk experience with ITIL certification. Oversees world-class support services delivery while maintaining focus on customer satisfaction and service excellence.
Questions
What IT services do you specialize in?
We specialize in managed IT services, infrastructure solutions, and cybersecurity with 24/7 support for North Carolina businesses.
Are you available for emergency support?
Yes, our 24/7 support team responds to emergencies with rapid resolution, including after-hours assistance.
How do you ensure cybersecurity?
We maintain SOC 2 Type II compliance through annual audits and implement proactive security measures for all clients.
What industries do you serve?
We support diverse industries including healthcare, consulting, and oil & energy sectors across North Carolina.
How long have you been in business?
We've provided IT solutions since 1997 with over 25 years of combined experience from our certified team members.
Do you offer service guarantees?
We guarantee resolution through follow-up until client issues are completely addressed with world-class service standards.
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