Transforming Lives with Financial Freedom
At Lending Link, we are dedicated to empowering low- to moderate-income individuals and households by providing responsive financial coaching and affordable, alternative loans. Our vision is to create a community where everyone has access to safe, affordable financial products and services and the knowledge to use them well. We believe that financial literacy and education are the keys to breaking the cycle of debt and promoting long-term financial stability.
Our Mission
Lending Link was established to address two critical community voids: financial education and access to affordable credit. We recognize that the prevalence of payday and car title lenders in our community has a significant impact on the finances of low- and middle-income households. Therefore, we strive to provide responsive financial education programs and affordable, alternative loans that promote financial well-being.
Our Services
At Lending Link, we offer a range of services designed to promote financial stability and ensure that our clients have the knowledge and resources they need to achieve their financial goals. Our services include:
Financial Coaching
Our financial literacy programs are tailored to each client's needs and provide the tools and guidance necessary to make informed financial decisions. Our financial health coaches work closely with clients to create a personalized financial plan and provide ongoing support and guidance.
Loan Products
Our loan process is easy, inclusive, and comfortable, with a needs-based approach that puts our clients first. We offer low-interest rates and longer terms for repayment to help our clients get out of debt and achieve financial stability.
Our Team
Our team is comprised of experienced professionals who are passionate about promoting financial well-being in our community. Our staff and board of directors are dedicated to ensuring that our services are accessible and effective.
Our Board of Directors
Our board of directors is composed of community leaders and experts in the field of finance who share our vision of promoting financial stability and well-being in our community.
Our Funders and Supporters
We are grateful for the support of our funders and supporters, who have made it possible for us to continue our mission of promoting financial stability and well-being in our community.
Our Commitment to Non-Discrimination
We are committed to ensuring that our services are available to all individuals, regardless of race, color, sex, national origin, or any other characteristic protected by law. We are committed to ensuring that our services are accessible and inclusive, and we will take all necessary steps to ensure that our services are free from discrimination.
Customer Experience
The overall customer experience at Lending Link is a mixed bag. Some customers have had excellent interactions with the representatives, citing politeness, professionalism, and helpfulness. Antonio and Patricia are specifically mentioned as being great representatives, with Antonio being described as "caring and professional" and Patricia being described as "very helpful, polite, courteous, and respectful."
Lending Process
The lending process at Lending Link has received mixed reviews as well. Some customers have had positive experiences, reporting that the process was quick and easy, and that they were able to get the loans they needed. However, others have reported difficulty in getting approved for loans, including one customer who was told they didn't make enough to qualify for a $600 loan.
Taxes and Customer Service
The company's customer service has received criticism from some customers, particularly those who came in for tax help. One customer reported being shut down by Antonio Cabrera, who told them he couldn't help them with their taxes, despite receiving a mailing claiming they were pre-selected for a loan. Another customer reported having to call multiple times to get information and was told they couldn't get a loan because they didn't make enough.
Business Services
Lending Link has also provided business services to some customers, including helping one customer form an LLC and providing a large loan to another customer to begin their credit repair process. However, another customer reported difficulty in getting approved for a loan to start their business.
Conclusion
Overall, the reviews of Lending Link are mixed, with some customers having positive experiences and others reporting difficulty or poor customer service. While some representatives are praised for their helpfulness and professionalism, others are criticized for being unhelpful or deceptive.
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