Secure IT Solutions for a Peace of Mind
At Paradox Computer Services, we are dedicated to providing top-notch computer and IT solutions to individuals and businesses in the Wilmington, NC area. With over 30 years of experience in the IT industry, our team of experts has the knowledge and expertise to meet all your computer and IT needs.
Our Services
We offer a wide range of services, including remote management, network integration, disaster recovery, product procurement, network design, security, and more. Whether you're a residential customer looking for computer repair and installation services or a commercial business in need of IT support, we've got you covered.
Residential Services
Our residential services include computer repair, installation, and maintenance. Our experienced technicians can diagnose and fix a variety of issues, from hardware failures to software bugs. We also offer component installation services, including CPU replacements, LED fan setups, and cable management. Additionally, we provide Microsoft Office 365 activation assistance to ensure that you have access to the latest software.
Commercial Services
Our commercial services include IT support, server support, network security, and firewall support. We understand the importance of maintaining a stable and secure network, which is why we offer ongoing monitoring and maintenance services to ensure that your systems are running smoothly and securely.
Custom Solutions
At Paradox, we specialize in providing custom solutions for specific industries, including dental and electronic medical records. We also offer e-business solutions, including network and ISP setup, HIPPA compliant privacy and audit assistance, regularly scheduled maintenance, and hardware repair and upgrades.
Why Choose Us
What sets us apart from other IT companies is our commitment to providing exceptional customer service and our ability to translate complex technical information into easily understandable language. We take the time to understand our customers' needs and provide personalized solutions that meet their specific requirements.
Awards and Accolades
We are proud to be accredited and A+ rated with the Better Business Bureau (BBB). We have also completed projects for companies all over the world, demonstrating our ability to design and implement effective IT solutions.
Get in Touch
If you're experiencing technical issues or have a question about our services, please don't hesitate to contact us. Our team is dedicated to providing you with the best possible service and support.
Excellent Customer Service and Expertise
The group of reviewers express their unwavering satisfaction with Gary's exceptional customer service and technical expertise. Gary is described as a "pro" who is "helpful, " "precise, " and "leads you through every step." He is praised for his responsiveness, kindness, and patience when dealing with customers who may be computer illiterate.
Fast Response Time and Solution-Focused
Gary's prompt response time, even outside of regular business hours, is a notable aspect of his service. He is able to diagnose and resolve issues quickly, often within a short span of time. Reviewers appreciate his ability to communicate complex technical information in a clear and concise manner.
Professionalism and Expert Knowledge
Gary's expert knowledge and professionalism are consistently highlighted throughout the reviews. He is described as "knowledgeable, " "thorough, " and "super helpful." Reviewers trust him to resolve their computer issues and appreciate his willingness to explain complex concepts in a way that is easy to understand.
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