Business Details
39 Years
experience
Emergency
services
Expert Plumbing & HVAC Services in Littleton, MA
Established in 1987, Basnett Plumbing, Heating, & AC is a family-owned business dedicated to providing reliable plumbing, heating, ventilation, air conditioning (HVAC), and electrical services to residential clients in MetroWest Boston. Our commitment to quality craftsmanship and customer service has earned us a strong reputation in the community. With over three decades of industry experience, our team of licensed professionals stays at the forefront of industry advancements through ongoing training and certifications.We prioritize community involvement, supporting local charities, schools, and events. Our core values of honesty, integrity, and customer satisfaction guide every project, ensuring personalized solutions tailored to each homeowner's needs. Backed by comprehensive licenses and certifications, we offer emergency services, financing options, and maintenance plans to meet diverse client requirements.
Services
HVAC Installation
Plumbing Repair
Electrical Services
Geothermal Heat Pumps
Ductless Systems
Boiler Services
Water Heater Repair
Indoor Air Quality
Maintenance Plans
Emergency Services
Details
- Year established: 1987
Highlights and features
- Family-owned since 1987 with deep local roots and community involvement.
- Technicians hold advanced certifications in HVAC, plumbing, and electrical systems.
- 24/7 emergency service for urgent plumbing, heating, or electrical issues.
- Customized maintenance plans to extend system lifespan and prevent breakdowns.
- Transparent pricing with upfront estimates and financing options available.
Associations and certifications
- Massachusetts Master Plumber License #10671
- Massachusetts Electrical License #8567
- Massachusetts Sheet Metal License #7428
- RSES Refrigerant Certification #030900205
- BPI Infiltration & Duct Leakage Certification #5053585
What people say
Highly professional
Prompt and professional
Excellent work
Knowledgeable technicians
Clean workspaces
Services
HVAC Installation
We specialize in installing high-efficiency HVAC systems, including heat pumps, furnaces, and ductless mini-splits. Our technicians assess home insulation and airflow to recommend optimal solutions. Energy-efficient upgrades reduce utility bills while ensuring year-round comfort. We provide detailed cost breakdowns and financing options for new installations.
Plumbing Repair
Our licensed plumbers address leaks, pipe repairs, and water heater issues with rapid response times. Services include drain clearing, fixture installation, and slab leak detection. We use advanced diagnostic tools to resolve problems efficiently, minimizing property disruption and preventing future complications.
Electrical Services
From panel upgrades to EV charging station installation, our electricians handle residential electrical needs. We offer surge protection, lighting design, and code-compliant repairs. Safety inspections ensure systems meet local regulations, while smart technology integrations improve energy management and home functionality.
Geothermal Heat Pumps
Geothermal systems leverage stable underground temperatures for efficient heating and cooling. We design and install ground-source heat pumps that qualify for Mass Save rebates. These eco-friendly systems reduce energy consumption by up to 50% compared to traditional HVAC, with long-term cost savings and minimal maintenance requirements.
Maintenance Plans
Our Ultimate Maintenance Plans cover annual HVAC tune-ups, plumbing inspections, and electrical safety checks. Preventative care extends equipment lifespan, maintains manufacturer warranties, and identifies small issues before they escalate. Plans include priority scheduling, discounted repairs, and seasonal performance optimizations.
People
Rob Basnett
Co-Owner
With over 30 years in the plumbing industry, Rob Basnett co-founded the company in 1987. A licensed technician and former president of state plumbing associations, he prioritizes staff training and community engagement. His leadership focuses on quality assurance and sustainable business practices.
Lori Basnett
Co-Owner
Lori Basnett co-owns the business and oversees office operations. She developed the company's core values and administrative framework, ensuring efficient service delivery. Her strategic focus maintains the firm's competitive edge through staff development and policy innovation.
Wayne Lambert
Master Plumber
Wayne Lambert brings decades of experience as a master plumber and HVAC technician. Recognized for technical expertise and customer service, he handles complex repairs and installations. Clients praise his clear communication and meticulous attention to detail during service calls.
Josh Frank
HVAC Technician
Josh Frank specializes in ductless system installations and heat pump repairs. With 15+ years of field experience, he excels in challenging projects like historic home retrofits. His work emphasizes energy efficiency and minimizing environmental impact through modern HVAC solutions.
Anthony Kent
Sales Consultant
Anthony Kent guides clients through system upgrades and Mass Save rebate applications. As a design expert, he creates customized HVAC solutions for new constructions and renovations. His consultative approach balances technical requirements with homeowner budget considerations.
Questions
What HVAC services do you offer?
We provide full HVAC services including installation, repair, and maintenance for furnaces, heat pumps, ductless systems, and geothermal solutions.
Do you offer emergency plumbing services?
Yes, we provide 24/7 emergency plumbing services for urgent issues like leaks, burst pipes, and water heater failures.
Which areas do you service?
We serve Littleton, Concord, Acton, Sudbury, Westford, and surrounding MetroWest Boston communities.
Are financing options available?
Yes, we offer GreenSky and Synchrony financing plans for major installations and repairs.
What maintenance plans do you offer?
Our Ultimate Maintenance Plans include annual HVAC, plumbing, and electrical inspections with priority service and repair discounts.
Are your technicians certified?
Our team holds multiple certifications including Massachusetts Master Plumber, Electrical Licenses, and BPI energy efficiency credentials.
Videos
