Empowering Businesses to Thrive through Innovative IT Solutions
At Xterra, we understand the importance of having a reliable and secure technology infrastructure to support the success of your business. As a leading IT managed service provider in San Francisco, we've been serving the Bay Area for over a decade, helping hundreds of clients solve business challenges through the strategic use of technology. Our team of experienced IT professionals has a deep understanding of the challenges businesses face when it comes to managing their IT infrastructure.
Our Story
Founded by IT architects and engineers who have worked for large companies, we've experienced firsthand the frustration and stress that comes with managing multiple IT systems, software, and infrastructure. That's why we created Xterra - to provide businesses with a comprehensive IT managed service that simplifies IT management and frees up valuable resources to focus on core business operations. With our proactive approach to IT management, you can be confident that your technology is secure, up-to-date, and performing at optimal levels.
Our Services
At Xterra, we offer a wide range of IT managed services designed to meet the unique needs of your business. Our services include:
- 24/7 Service Desk: Our dedicated team is available around the clock to respond to your IT needs, providing timely and efficient resolution to your IT issues.
- Monitoring & Operations: Our monitoring tools track the health and performance of your IT systems, identifying potential issues before they become major problems.
- Subject Matter Experts: Our team of experts includes IT professionals with extensive experience in their respective fields, providing you with the expertise you need to make informed IT decisions.
- Cloud Service Management: We help you optimize your use of cloud-based technologies, ensuring seamless integration with your existing IT infrastructure.
- Security: Our robust security framework protects your data and systems from cyber threats, ensuring the integrity and confidentiality of your sensitive information.
Our Clients
We're proud to work with clients across various industries who understand the importance of successfully managing technology. Our clients appreciate our comprehensive approach to IT management, knowing that our expert team will keep their systems up-to-date, secure, and running smoothly.
Our Philosophy
At Xterra, we believe that technology should support business growth, not hinder it. Our goal is to empower your organization with the IT infrastructure it needs to thrive. We understand that every business is unique, and we take the time to understand your specific needs and goals. Our approach is centered around providing exceptional service, predictable costs, and a proactive approach to IT management.
Get Started
If you're looking for a trusted IT managed service provider in San Francisco, look no further than Xterra. Contact us to schedule a complimentary IT Health Check, and let us show you how our IT managed services can help your business thrive.
Communication and Customer Service
The reviews highlight the exceptional communication and customer service provided by the team. They maintain daily follow-up and communicate next steps and timelines, ensuring transparency throughout the process. The team is praised for their responsiveness, with most reviews mentioning a response time of 24-48 hours or less.
Personalized Approach
The individuals who worked on the issues were described as friendly, personable, and professional. Team members took the time to understand the problem, provided research, and ensured that all necessary steps were taken to resolve the issue. They were willing to go above and beyond to meet regulatory requirements and provide excellent customer service.
Timely Resolution
The team was commended for their timeliness in resolving issues, with one reviewer mentioning that a ticket was completed before they could even open it. This demonstrates the efficiency and effectiveness of the team in resolving problems quickly and efficiently.
Praise for Specific Individuals
Several reviewers specifically praised individuals, including Orlando, Robert, and A.R., who went above and beyond to resolve issues and provide excellent customer service.
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