Business Details
14 Years
experience
Emergency
services
Trusted IT Managed Services in San Francisco
Xterra Solutions IT Managed Services has been a trusted provider of comprehensive IT solutions in San Francisco for over a decade. Our team of subject matter experts delivers 24/7 service desk support, cloud service management, and advanced security frameworks to protect businesses from evolving cyber threats. We specialize in reducing operational risks while optimizing technology investments through our user-based pricing model, ensuring predictable IT spending for organizations of all sizes.With a proven track record of helping hundreds of local businesses maintain secure, reliable technology infrastructure, we combine technical expertise with personalized service to enable clients to focus on core business objectives. Our leadership team brings decades of combined experience in network engineering, systems architecture, and enterprise security, positioning us as a strategic partner for technology innovation and business growth.
Services
24/7 Service Desk
Cloud Service Management
Security Frameworks
Network Monitoring
IT Consulting
Details
- Year established: 2012
Highlights and features
- 20+ years of combined leadership experience in enterprise IT architecture
- 24/7 service desk with remote and onsite support capabilities
- Security-first approach with SIEM and 24/7 security operations center
- User-based pricing model for predictable IT budgeting
- Proven track record with 10+ years serving San Francisco businesses
Associations and certifications
- Apple Consultants Network
What people say
Extremely impressive response
Comprehensive IT solutions
Personable talent
Security expertise
Reliable infrastructure management
Services
24/7 Service Desk
Our round-the-clock service desk provides immediate technical assistance through remote and onsite support options. With secure desktop sharing capabilities and prescheduled onsite visits, we resolve 85% of issues remotely while maintaining full auditability for compliance. Our ITIL-based service delivery system ensures complete transparency and trend analytics to optimize workflow efficiency. San Francisco-based technicians provide rapid response times with guaranteed privacy controls for both corporate and personal device management.
Security Frameworks
We implement unified security frameworks featuring endpoint protection, multi-factor authentication, and 24/7 security operations center monitoring. Our proactive approach includes dark web monitoring, security awareness training, and automated patch management aligned with CISA guidelines. The SIEM system provides real-time threat detection while our vulnerability management program ensures continuous compliance with industry standards. This comprehensive security suite protects against data breaches and unauthorized access across all network endpoints.
Cloud Management
Our cloud service management optimizes public/private cloud environments with role-based access control and cost management solutions. We provide identity management integration, secure file sharing platforms, and SaaS application support with single sign-on capabilities. The service includes cloud migration assistance, hybrid directory services, and conditional access policies to maintain security while enabling remote collaboration. Continuous performance monitoring ensures optimal resource utilization and cost efficiency for cloud infrastructure.
Network Monitoring
24/7 network monitoring proactively identifies and resolves potential issues before they impact operations. Our systems track performance metrics, manage firmware updates, and maintain configuration management databases for all network assets. The service includes capacity planning, firewall management, and secure access service edge (SASE) implementation to ensure network reliability. Automated alert thresholds and AI-powered early warning systems enable preemptive maintenance while detailed logging provides complete operational visibility.
IT Consulting
Our subject matter experts provide strategic guidance through vCIO/vCISO consulting services and technology roadmap development. We align IT infrastructure with business objectives through multi-year budget planning and NIST-aligned security recommendations. Strategic business reviews assess current technology status and define future state requirements while asset management services optimize resource utilization. This consulting service ensures technology investments directly support organizational growth and operational efficiency goals.
People
David J. Park
CEO, CISO, and Partner
20+ year technology leader with expertise in systems architecture and enterprise security. Former IT architect for major corporations, now guiding Xterra Solutions's strategic direction while maintaining hands-on technical involvement.
Aaron Burris
Co-founding Partner and SVP
20+ year network engineering expert specializing in infrastructure architecture and strategic planning. Focuses on simplifying complex technology implementations for client organizations through practical, scalable solutions.
Sean Lee
Co-founding Partner and Director of Engineering
13+ year enterprise architecture specialist with expertise in service delivery and technical project management. Leads engineering teams while maintaining direct client engagement through transparent communication practices.
Jenny Ung
Director of Operations
13+ year operations leader with cross-industry experience in client services and organizational management. Orchestrates service delivery operations while maintaining client relationship synergy.
Tony DeMarco
Board of Advisors
President & CEO of CorCystems with expertise in managed IT services and organizational leadership. Provides strategic guidance to support Xterra Solutions's continued growth and innovation.
Questions
What IT services does Xterra offer in San Francisco?
We provide 24/7 service desk support, cloud management, cybersecurity frameworks, network monitoring, and strategic IT consulting services tailored to San Francisco businesses.
How does Xterra handle emergency IT issues?
Our 24/7 service desk resolves urgent issues within the hour through remote support or onsite visits, with guaranteed response times for critical business operations.
What security measures does Xterra implement?
We deploy endpoint protection, SIEM monitoring, multi-factor authentication, security awareness training, and vulnerability management programs aligned with current threat landscapes.
How are Xterra's IT services priced?
Our user-based pricing model provides predictable IT spending with transparent cost structures tailored to each organization's specific requirements and user count.
Can Xterra support hybrid cloud environments?
Yes, we manage public, private, and hybrid cloud deployments with optimization for security, cost control, and performance across AWS, Azure, and GCP platforms.
