Business Details
24 Years
experience
Emergency
services
Open 24/7
always available
Award-Winning IT Services in San Diego
At Managed Solution, we specialize in transforming technology into a strategic advantage for businesses. With over two decades of experience, our team of Microsoft-certified experts delivers nationwide managed IT services tailored to organizations of all sizes. We focus on enhancing collaboration, strengthening security, and optimizing end-user support through AI-powered solutions and proactive monitoring. Our 24/7 U.S.-based helpdesk ensures rapid response times, while our modular approach allows businesses to select services that align with their unique needs. We maintain a people-first philosophy, combining technical expertise with personalized service to create seamless IT experiences.Our commitment to innovation is demonstrated through our specialization in Microsoft technologies, Azure cloud management, and compliance frameworks. With a proven track record of serving 10,000+ satisfied customers and maintaining a 4.95 average satisfaction rating, we've established ourselves as a trusted partner for businesses seeking reliable IT infrastructure management. Our nationwide reach extends to all 50 states, supporting clients from small businesses to enterprise-level organizations. Through strategic partnerships and continuous staff development, we ensure our clients benefit from cutting-edge solutions and industry-recognized best practices.
Services
Managed IT Services
Co-Managed IT
IT Help Desk
Managed IT Security
Microsoft Consulting
Azure Cloud
VCIO Consulting
Network Monitoring
Compliance Management
Technology Mergers
Details
- Year established: 2002
Highlights and features
- We offer 24/7/365 U.S.-based IT support with rapid response times
- Our team holds multiple Microsoft certifications and industry awards
- We provide nationwide managed IT services across all 50 states
- Our AI-powered solutions enhance productivity and reduce downtime
- We maintain a 4.95 average customer satisfaction rating from 10,000+ clients
Associations and certifications
- Microsoft Partner Network
- CRN MSP500
- Cloudtango MSP100
What people say
SUPER friendly and helpful
Reliable and highly efficient
Quick to resolve issues
Knowledgeable representatives
Award-winning automation
Services
Managed IT Services
Our comprehensive Managed IT Services provide proactive monitoring, maintenance, and support for your entire technology infrastructure. With 24/7 network monitoring, automated patch management, and enterprise-grade security solutions, we ensure your systems operate at peak performance. Our team of Microsoft-certified experts delivers tailored solutions that scale with your business needs while maintaining strict compliance with industry regulations.
IT Help Desk
Our award-winning IT Help Desk offers immediate assistance through multiple channels including phone, email, and online portal. With a 96.5% user satisfaction score and average response time under 2 minutes, our U.S.-based technicians resolve issues ranging from password resets to complex system failures. The service includes real-time chatbot assistance and automated task resolution for common IT problems.
Managed IT Security
Our comprehensive security solutions feature automated threat detection, 24/7 monitoring, and Security Incident and Event Management (SIEM). We implement advanced protection measures including phishing simulation training, compliance management, and real-time threat response. Our Microsoft partnership enables specialized security configurations for Microsoft 365 environments and Azure cloud implementations.
Azure Cloud Services
As a certified Azure expert MSP, we provide complete cloud management solutions including cost optimization, security implementation, and hybrid environment monitoring. Our services include automated log analysis, rapid API-based monitoring, and centralized log data management. We help businesses maximize Azure's capabilities while maintaining strict security protocols and cost controls.
Co-Managed IT
Our co-managed IT model combines your internal team's expertise with our specialized resources for optimal efficiency. This collaborative approach allows businesses to maintain control while accessing advanced security tools, 24/7 monitoring, and compliance support. We provide scalable solutions that complement existing IT staff without full outsourcing requirements.
People
Sean Ferrel
CEO/Founder
Sean founded Managed Solution in 2002 with a vision to transform IT services through people-focused technology solutions. With deep expertise in Microsoft technologies, he leads the company's strategic direction while maintaining commitment to customer satisfaction and innovation.
Jennell Mott
COO
As one of Managed Solution's original team members since 2004, Jennell has shaped the company's growth through her Microsoft technology expertise. She oversees daily operations and ensures delivery of high-quality IT services across all business functions.
Richard Swaisgood
Director of Cloud Productivity
With over 12 Microsoft certifications, Richard has been instrumental in developing cloud solutions since joining in 2007. He specializes in transforming client challenges into secure, cost-effective technology implementations using Microsoft's latest platforms.
Derek Graf
Director of Customer Support
Derek leads our customer support team with a focus on delivering exceptional service. His extensive experience ensures clients receive timely resolutions while maintaining our commitment to technical excellence and customer satisfaction.
Ashley Triplett
Director of Cloud Services
Since joining in 2020, Ashley has driven growth in our cloud and procurement department. With 15+ years in IT industry, she specializes in Microsoft licensing and provides comprehensive cloud solutions that meet evolving business needs.
Questions
What IT services do you offer?
We provide managed IT services, co-managed IT solutions, 24/7 help desk support, cybersecurity, Azure cloud management, compliance services, and Microsoft consulting.
Do you offer 24/7 IT support?
Yes, our U.S.-based helpdesk operates 24 hours a day, 7 days a week, 365 days a year with guaranteed proactive IT management and emergency support.
Are you Microsoft-certified?
As a Microsoft Partner Network member with multiple Microsoft-certified experts, we specialize in Microsoft technologies including Azure, Office 365, and cloud solutions.
What industries do you serve?
We support businesses across all industries including healthcare, finance, non-profits, life sciences, and enterprise organizations nationwide.
Do you serve businesses outside California?
Yes, we provide nationwide IT services across all 50 states with regional expertise in major cities like New York, Chicago, and Los Angeles.
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