IT Group NW

Since 1996, IT Group NW has been providing enterprise class solutions to small businesses, empowering them to focus on their core operations rather than the underlying information technology infrastructure. Our team of skilled information technology professionals excels at architecting, deploying, and supporting reliable networking infrastructures built around Microsoft technologies for small and mid-sized businesses in the Portland area. With over 20 years of experience working with hundreds of businesses, we have become one of the region's leading outsourced IT service providers. We strive to create and maintain win-win relationships in all of our dealings with clients, partners, employees, and vendors.

Our Services

At IT Group NW, we become the virtual IT department for our clients. Our team of seasoned professionals can provide the information technology systems support you need to allow you to focus on your core strengths and running your business. We offer a comprehensive suite of services, including:

• Managed Services: Under our managed services model, clients pay a fixed monthly fee for us to maintain optimal performance and reliability of their infrastructure. Our all-inclusive agreement ensures that you get help when you need it without worrying about incremental labor expense. With unlimited support, we have a vested interest in keeping your systems running as reliably as possible.
• Security Services: Utilizing industry-leading security technologies ensures that you are thoroughly protected from the latest threats. Patch management and antivirus are included for all of your endpoints. Backup & Recovery: Cloud and local enterprise class backup solutions protect all of your users' data and servers. Offsite server backups are included for an additional layer of protection.
• Maintenance: Ongoing routine maintenance tasks keep your systems running at optimal performance. Utilizing enterprise-class automation tools, we have built extensive systems to ensure that all our managed devices receive critical updates in a timely manner.
• Hardware and Software Procurement: IT Group NW typically specifies, recommends, and procures the majority of hardware and software our clients need. This allows us to leverage increased buying power for better pricing, and it ensures that our clients are getting the right products the first time.
• 24/7 Monitoring: State-of-the-art monitoring and remediation tools allow us to proactively manage your network. When our tools can't fix the problem automatically, we can dispatch someone to come onsite to resolve issues in a timely manner.
• Dedicated Resources: A dedicated account manager, supported by our entire team, will be your primary contact for all technology inquiries. Our account managers get to know your business, making recommendations that increase your team's productivity, reduce frustration, and save money.
• Partners: IT Group NW is a Silver Microsoft Partner. We maintain partnerships and strategic relationships with many leading technology vendors to ensure we provide a best-in-class suite of solutions.

Healthcare

IT Group NW has been providing IT support to medical and healthcare offices for over 20 years. We have experience supporting many different electronic medical record systems. While IT Group NW can't replace your EMR's Value Added Reseller, we can be instrumental in helping healthcare practices obtain and maintain security and privacy compliance requirements. Our team does an exceptional job explaining the sometimes complicated technical jargon associated with HIPAA. Let IT Group NW worry about securing and maintaining your information systems so that you can focus on providing excellent patient care.