Business Details
24 Years
experience
Trusted IT Services & Managed Solutions for Businesses
Founded in 2002, 360 Smart Networks has established itself as a premier managed service provider (MSP) in the Southeastern United States. Our company was built on the engineering principles of quality, consistency, and reliability, which continue to guide our approach to delivering IT solutions. We specialize in serving small- to mid-sized businesses across industries such as architecture, engineering, construction, real estate, legal, and financial services, with a focus on Atlanta, Charlotte, and Tampa markets. Our team combines deep technical expertise with industry-specific knowledge to provide tailored IT infrastructure, cybersecurity, and strategic consulting services.With a commitment to honesty and integrity, we have maintained the lowest personnel turnover in the regional IT sector, ensuring continuity and reliability for our clients. Our proprietary TekSurance suite integrates security, backup, disaster recovery, and support to create a comprehensive technology foundation. By prioritizing proactive IT management and client-specific solutions, we enable businesses to focus on growth while we handle their technological challenges.
Services
Managed IT Services
Cybersecurity Solutions
Cloud Backup
IT Consulting
Business Continuity
Help Desk Support
Co-Managed Services
Strategic IT Planning
Disaster Recovery
Network Security
Details
- Year established: 2002
Highlights and features
- We offer 20+ years of engineering-driven IT expertise tailored to technical industries
- Our proactive cybersecurity approach combines Securance and CloudSurance for comprehensive protection
- TekSurance platform provides integrated security, backup, and disaster recovery solutions
- Industry-specific knowledge serving architecture, engineering, and construction firms
- Proven track record with 95% client retention rate since 2002
What people say
Gone above and beyond
Quick and responsive
Best in class daily support
Terrific group
Business decisions improved
Services
Managed IT Services
Our managed IT services provide comprehensive technology oversight for businesses in Atlanta, Charlotte, and Tampa. We handle network monitoring, system maintenance, and technical support while aligning with your industry-specific requirements. With proactive management and 24/7 monitoring, we ensure optimal performance and minimize downtime for architectural, engineering, and construction firms. Our engineers possess deep domain knowledge to support specialized workflows and compliance needs.
Cybersecurity Solutions
We deliver multi-layered cybersecurity protection through our Securance framework. This includes threat detection, vulnerability assessments, and incident response planning tailored to technical industries. Our approach combines advanced technology with employee training to defend against phishing, ransomware, and other cyber threats. We help organizations meet regulatory requirements while maintaining robust security postures across their digital infrastructure.
Cloud Backup & Recovery
Our CloudSurance solution offers industrial-grade backup and disaster recovery capabilities. We implement redundant storage systems with daily verification to ensure data integrity. Designed for small and mid-sized businesses, this service protects against data loss from cyberattacks, hardware failures, or natural disasters. We maintain encrypted backups in secure locations to guarantee business continuity during critical incidents.
Help Desk Support
We provide responsive help desk services with rapid issue resolution for businesses across multiple locations. Our engineers understand technical workflows in architecture, engineering, and construction industries. Through phone, email, and chat channels, we address IT problems while minimizing operational disruptions. Preventative maintenance strategies reduce recurring issues and improve system reliability over time.
Strategic IT Consulting
Our consulting services help organizations develop technology roadmaps aligned with business objectives. We assess current infrastructure, identify improvement opportunities, and implement solutions that enhance productivity. This includes digital transformation strategies, cybersecurity frameworks, and technology investments tailored to specific industry needs. We work as an extension of your team to ensure long-term technological success.
People
Terrance Story
CEO
Terrance leads strategic direction with over 25 years of experience in technology and business operations. He focuses on delivering innovative IT solutions while maintaining the company's founding principles of integrity and client-centric service.
Bryce Tate
Service Director
Bryce oversees service delivery with expertise in IT infrastructure and cybersecurity. He ensures technical teams maintain industry certifications and deliver solutions that meet evolving client needs across multiple sectors.
Larry Strott
Professional Services Director
Larry manages complex IT projects with emphasis on strategic implementation. His background in engineering and technology leadership helps clients optimize their infrastructure for improved performance and security.
Francois C. de Koker
South Africa Branch Manager
Francois leads international operations with focus on expanding managed services capabilities. He brings global perspective to IT management while maintaining alignment with company-wide service standards.
Jerry Wright
Tampa Branch Manager
Jerry oversees Tampa operations with emphasis on local client relationships. His technical background and management experience ensure consistent service quality across all client engagements in the region.
Questions
What industries do you specialize in?
We specialize in serving architecture, engineering, construction, industrial, real estate, legal, and financial firms with tailored IT solutions.
Do you offer 24/7 support?
Our standard business hours are 8AM-5PM Monday-Friday, with emergency response protocols for critical system failures.
How do you handle cybersecurity threats?
We use our Securance framework combining protection, detection, and mitigation strategies with continuous monitoring and employee training programs.
What is TekSurance?
TekSurance is our integrated suite combining Securance cybersecurity, CloudSurance backup, and comprehensive IT support services under one solution.
Can you support remote work environments?
Yes, we implement secure remote access solutions and provide technical support for distributed teams across all our service areas.
How do you ensure data protection?
We use multi-layered security, encrypted backups, daily verification processes, and compliance-focused strategies to protect client data assets.
