At Chapel Hill Tire, we are dedicated to providing exceptional car care services to our customers in the Triangle area. With 11 convenient locations in Chapel Hill, Durham, Carrboro, Apex, and Raleigh, we offer a wide range of services to keep your vehicle running smoothly. From routine maintenance such as oil changes and state inspections to repair services like tire replacements and brake repairs, our ASE-certified technicians are committed to providing top-notch service backed by our industry-leading 3-year/36,000-mile warranty.
Our History
With over 65 years of experience serving our community, we have built a reputation for excellence and integrity. Our commitment to our customers is evident in our values-based approach to business, where we strive to treat each other like family, say "yes" to customers and each other, be grateful and helpful, and win as a team. This approach has earned us numerous awards and recognition as a trusted and reliable auto repair shop.
Our Services
At Chapel Hill Tire, we offer a comprehensive range of car care services designed to keep your vehicle running at its best. Our services include:
- Tire services, including tire replacements, rotations, and balancing
- Oil changes and maintenance flushes
- Diagnostics and repair services for brakes, suspension, and steering systems
- State inspections and emissions testing
- Air conditioning and heating system repair
- Battery and electrical system repair
- Wheel alignment and tire mounting
- Windshield wiper replacement
- Brake pad replacement
- And many more
In addition to our comprehensive range of services, we also offer a variety of convenience amenities, including free shuttle service, concierge service, and flexible payment options through Snap Finance.
Our Commitment to Excellence
At Chapel Hill Tire, we are committed to excellence in everything we do. From our industry-leading 3-year/36,000-mile warranty to our ASE-certified technicians, we strive to provide the highest level of service and expertise to our customers. Our commitment to excellence is evident in our values-based approach to business, where we prioritize treating each other like family, saying "yes" to customers and each other, being grateful and helpful, and winning as a team.
Overall Experience
The reviews for Chapel Hill Tire are predominantly positive, with several customers praising the friendly and knowledgeable staff, convenient shuttle service, and thorough maintenance and repairs. Some customers have reported feeling overcharged or pushed to purchase unnecessary services, but overall, the majority of reviews highlight the helpful and accommodating nature of the staff.
Expectations Met
Many customers appreciated the staff's ability to meet their short time frame needs, keep them updated on the repair process, and offer shuttle service to and from their homes. Some customers also praised the online inspection report and the ability to drop off their vehicles after hours.
Needs Improvement
However, a few customers expressed frustration with being pushed to purchase unnecessary services or inflated prices. One customer even reported having to do the repairs themselves at a significantly lower cost.
Customer Service
The staff at Chapel Hill Tire are often praised for being friendly, knowledgeable, and willing to explain services and options thoroughly. Some customers have noted that the staff are able to accommodate their work schedules and provide a convenient experience.
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